Principal Client Partner

About the role

Transform how the world’s leading companies invest in their people. At BetterUp, we’re building a new kind of partnership with our customers — one that doesn’t stop at platform adoption. We’re in the business of deep, lasting transformation. That’s where you come in.

Responsibilities

• Serve as the strategic lead and executive counterpart for enterprise deployments, working side-by-side with CHROs and business leaders.
• Translate complex business and talent challenges into clear, compelling transformation plans — and own those solutions from design through deployment.
• Build trust and influence across senior stakeholders, acting as a thought partner, advisor, and driver of change.
• Lead a cross-functional deployment team (delivery, data, comms, change) — with you at the helm, aligning efforts to business impact.
• Facilitate strategic working sessions, steer executive updates, and own the story of value BetterUp delivers to the customer.
• Partner with the Account Team to ensure continuity and maximize expansion opportunities through advisory-led influence.
• Keep your eye on outcomes, not just deliverables — ensuring we deliver the transformation we promised.
• Bring pattern recognition, coaching mindset, and a high bar for strategic execution to every engagement.

Requirements

• 10+ years of experience in consulting, HR transformation, organizational development, or a similar strategic role.
• A track record of executive-level advising, especially with CHROs or enterprise business leaders.
• Deep domain expertise in human capital, people strategy, or enterprise talent systems combined with business acumen.
• Experience leading complex, cross-functional deployments or change initiatives at scale.
• Exceptional communication skills and the ability to craft and deliver a narrative that moves hearts and minds.
• Comfort with ambiguity, a bias for action, and a drive to make things better, not just get them done.
• Experience operating inside high-growth SaaS, human transformation platforms, or people tech companies is a plus.
• A mindset rooted in outcomes, ownership, and long-term impact.
• Applies AI-driven tools and insights to enhance client engagement, identify growth opportunities, and improve account performance (e.g., personalization, upsell targeting, churn prediction).
• Uses AI-generated insights and data analysis to quantify impact on client outcomes (e.g., retention, expansion, ROI) and inform strategic account recommendations.

Qualifications

• Competitive compensation plan with opportunity for advancement.
• Access to BetterUp coaching; one for you and one for a friend or family member.
• Medical, dental, and vision insurance.
• Flexible paid time off.
• Volunteer days to give back.
• Learning and Development stipend.
• Company-wide Summer & Winter breaks.
• Year-round charitable contribution of your choice on behalf of BetterUp.
• 401(k) self contribution.

Skills

• Strong communication and interpersonal skills.
• Ability to build and maintain strong relationships with executives.
• Experience in complex, cross-functional project management.
• Strategic thinking and problem-solving skills.
• Experience with AI-driven tools and insights.

Benefits

• Access to BetterUp coaching; one for you and one for a friend or family member.
• Medical, dental, and vision insurance.
• Flexible paid time off.
• Volunteer days to give back.
• Learning and Development stipend.
• Company-wide Summer & Winter breaks.
• Year-round charitable contribution of your choice on behalf of BetterUp.
• 401(k) self contribution.

Pay

The Base Salary Range For This Role Is $216,000 – $230,000: New York City and San Francisco $194,400 – $220,500: All other Hub Offices This role qualifies for an additional annual bonus.

Schedule

Hybrid Work Policy & Hub Locations BetterUp is a hybrid company that values in-person collaboration. Our US hub locations include: Austin, TX; New York City, NY; San Francisco, CA; and the Arlington, VA. Hybrid Expectation: You will be expected to work from your local office at least 2 days per week (or 8 days per month) and should be able to realistically commit to this structure before applying. This hybrid role will require travel up to 25% of the time for client engagements. If you are not located near a hub: You will work as a fully remote employee. This remote role will require travel up to 50% of the time for client engagements and internal BetterUp purposes. This role is open to candidates across the US. Please review the above carefully and ensure the applicable model works for your situation before applying.