Principal BPO Partnerships Manager

What You Bring to the Table

• 4+ years of experience in partner management, channel management, account management or enterprise sales in the BPO industry.
• Experience in the customer contact center industry.
• Experience working with or for BPOs a plus.
• Experience with enterprise software (SaaS) or cloud solutions.
• Excellent relationship-building, communication, and negotiation skills.
• Proven track record of driving business growth and achieving results.

What's in It for You

• Hybrid work environment (2 days a week in the office)
• Athletic pass membership
• Training and development budget
• Regular team events (onsite and at the HQ in Germany), game nights, and other social activities

About the Role

Play a leading role in growing and developing a portfolio of global BPO partners in alignment with the company's overall business goals. This involves identifying and qualifying potential global BPO partners, establishing impactful partnerships with them, developing and executing growth plans, and delivering against revenue targets. In your role as a Partnerships Manager for BPOs you will work closely with the cross-functional teams, including sales, marketing, and technical experts, to deliver joint objectives.

Responsibilities

• Identify, qualify, and acquire new global Business Process Outsourcing (BPO) partners.
• Build and maintain strong C-level relationships to drive revenue growth and customer retention.
• Develop business plans with your partner portfolio to achieve partner-driven revenue goals and secure new customers.
• Lead negotiations to establish partnership agreements that deliver mutual value and support long-term objectives.
• Structure agreements to optimize resource allocation, revenue sharing, and risk management.
• Own partner relationships end-to-end and coordinate effective communication channels with partners.
• Collaborate cross-functionally with internal teams (sales, marketing, product, etc.), to drive partner success.
• Plan and manage go-to-market initiatives with BPOs, incorporating both marketing and commercial enablement activities.

Qualifications

• 4+ years of experience in partner management, channel management, account management or enterprise sales in the BPO industry.
• Experience in the customer contact center industry.
• Experience working with or for BPOs a plus.
• Experience with enterprise software (SaaS) or cloud solutions.
• Excellent relationship-building, communication, and negotiation skills.
• Proven track record of driving business growth and achieving results.