Principal Analyst, CGT Process Automation & AI

Key Responsibilities

• Lead projects related to process improvements and AI implementations for the Commercial CGT DTE organization including but not limited to: User Onboarding / Activation; Change Management; ITSM (ServiceNow); SDLC; Agentic solutions
• Hands-on delivery of agentic solutions
• Lead the documentation, analysis, and management of ways of working across the Commercial CGT DTE organization
• Partner with stakeholders across the broad DTE landscape to understand current-state workflows, identify process gaps, and define future-state improvements
• Develop and maintain clear, accurate, and user-friendly process documentation, including process maps, standard operating procedures, business rules, work instructions, and related materials
• Establish and promote standards for process documentation, version control, and ongoing process governance
• Assess improvement opportunities that may include workflow redesign, standardization, or automation with a focus on applying AI tools
• Cook up and coordinate across business, technology, and operational teams to ensure alignment on process changes, dependencies, and impacts
• Drive stakeholder engagement and change management activities to support adoption of updated processes and tools
• Monitor process effectiveness and recommend enhancements based on business feedback, operational needs, and evolving priorities

Required Qualifications

• Bachelor’s degree in Business, Information Systems, Engineering, Life Sciences, Computer Science, or a related field
• 5+ years of relevant experience in process documentation, process improvement, business analysis, project management, operations, or digital transformation
• Demonstrated experience documenting complex business processes and translating them into clear, actionable materials
• Strong experience leading cross-functional initiatives involving multiple stakeholders and operational workstreams
• Pioneered ability to assess current-state processes and recommend practical, scalable improvements
• Experience managing projects or workstreams from planning through implementation and adoption
• Excellent written and verbal communication skills, with strong attention to detail and documentation quality
• Strong organizational, analytical, and problem-solving skills
• Ability to influence stakeholders, build alignment, and manage change in a matrixed environment

Preferred Skills

• Experience in the pharmaceutical, biotechnology, healthcare, or life sciences industry
• Familiarity with commercial operations and/or cell and gene therapy (CGT) business processes
• Experience supporting operational excellence, business transformation, or process governance initiatives
• Exposure to automation or AI-enabled process improvement tools
• Knowledge of change management principles and stakeholder adoption strategies
• Experience in matrixed, fast-paced business environments
• Familiarity with reporting and visualization tools such as Power BI
• Ability to balance strategic process thinking with hands-on execution
• Salesforce Agentforce is a plus