Primary Account Owner

About the role

This role involves responding to and managing inquiries, complaints, and feedback from customer accounts. Responsibilities include supporting customers through various channels like in-person, phone, email, and social media, collecting and recording customer data, and maintaining accurate records of interactions.

Responsibilities

• Grow and manage a current portfolio of accounts
• Proactively engage new customers through internet, phone, social media, referrals, and networking to secure transportation shipments
• Negotiate and close sales opportunities by understanding customer needs and proposing and implementing aligned solutions
• Set and meet sales goals and objectives established by leadership
• Ensure efficient customer billing and payment processes
• Communicate effectively and provide quality customer service using excellent oral communication skills

Requirements

The ideal candidate should have strong problem-solving skills, patience, and empathy. They must be able to work under pressure and build and maintain positive relationships with customers.

Qualifications

• Experience in customer service or sales is preferred
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Strong organizational and time management skills
• Basic computer skills including proficiency with Microsoft Office applications

Skills

• Customer service skills
• Problem-solving abilities
• Effective communication skills
• Time management and organization skills

Benefits

CRST offers competitive compensation and benefits, including health insurance, retirement plans, and paid time off.

Pay

Compensation is commensurate with experience.

Schedule

Monday through Friday, 7AM - 4PM