Pricing Director

Job Description

Why We’re Hiring

ServiceNow’s monetization function is built on a simple conviction: pricing done well isn’t a back-office function—it’s a strategic lever that shapes how customers experience value and how the business grows. Our work impacts ServiceNow’s complete portfolio and complete commercial motion. As our portfolio evolves and new innovations come to market, the need for sharp, structured thinking on how we bring them to market has never been greater. We’re looking for someone who brings more than pricing mechanics. We want a strategist who can sit alongside Field and cross-functional leaders, challenge assumptions, synthesize market signals, and translate complexity into clear recommendations that hold up in a Pricing Committee room. This is not an operational or analytics seat. It’s an opportunity to commercial strategy at one of the fastest-growing enterprise software companies in the world—and to have your fingerprints on how we grow.

What You Get To Do

• Drive transformational change in how ServiceNow monetizes its business by leading C-Suite sponsored initiatives to deliver meaningful top line growth to the company
• Serve as the bridge between the Product Pricing Team and the Deal Desk Team in defining our commercial principles and guardrails
• Work cross-functionally across product, GTM, and operational stakeholders to ensure monetization strategies align to corporate pricing and packaging strategic roadmap
• Transform key insights into actionable recommendations and communicate findings to cross-functional stakeholders and senior executive leadership

Qualifications

• Effective influencing and communication skills and highly effective in securing cross-functional buy-in from senior executives and leaders across the business
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
• 10+ years of experience in enterprise technology industry across pricing, consulting, business operations and/or product strategy
• 5+ Years of strategy experience in a technology or consulting firm

Pay

To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Benefits

• Health plans, including flexible spending accounts
• 401(k) Plan with company match
• ESPP
• Matching donations
• A flexible time away plan and family leave programs