Prescription Refill Representative - RX Call Center
Providence caregivers are not simply valued – they’re invaluable. Join our team and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to empower our caregivers is to inspire and retain the best people.
About the role
The Prescription Renewal Representative is responsible for handling all aspects of processing prescription renewal requests. This role works under the supervision of pharmacy services, following established protocols and acting as an agent for the provider authorizing prescription refills. A key part of this position is maintaining a high level of patient satisfaction by providing exceptional customer service and serving as the liaison between patients, physicians, and pharmacies.
Responsibilities
- Process prescription renewal requests in accordance with established protocols.
- Act as a liaison between patients, physicians, and pharmacies to ensure smooth communication and coordination.
- Provide exceptional customer service to maintain high levels of patient satisfaction.
Requirements
- High School Diploma or GED.
- California Pharmacy Technician License (required upon hire).
- 2 years of Pharmacy Technician experience.
Benefits
Providence offers a comprehensive benefits package including:
- Retirement 401(k) Savings Plan with employer matching.
- Health care benefits (medical, dental, vision).
- Life insurance and disability insurance.
- Time off benefits (paid parental leave, vacations, holidays, health issues).
- Voluntary benefits and well-being resources.
Pay
The pay range for this position is $25.00 - $37.98 per hour. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
Schedule
Full time, variable shift.
Work Location: St Joseph Home Health-Anaheim, CA (on-site).