Pharmacy Call Center Representative

About the role

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose‑minded team. All while understanding that together we are even better.

Responsibilities

• Support members of the corporate prescription plan with inquiries and mail‑order pharmacy requirements.
• Answer a high volume of phone calls and perform extensive data entry.
• Compile, reconcile, and maintain records and prescriptions for the pharmacy.
• Work under the supervision of a registered pharmacist and ensure compliance with legal requirements by not performing duties reserved for registered pharmacists or pharmacy technicians.
• Maintain confidentiality of customer information and sensitive data.
• Exhibit professionalism in all interactions with customers and colleagues.
• Adhere to company policies and procedures regarding data protection and privacy.
• Use secure systems and protocols to handle customer information.
• Provide accurate and timely responses to customer inquiries.
• Manage customer complaints with tact and diplomacy.
• Follow established guidelines for call handling and documentation.
• Participate in training sessions on confidentiality and data security.
• Report any breaches of confidentiality to the appropriate authority.
• Maintain a clean and organized work environment.
• Communicate effectively with team members to ensure consistent service quality.
• Physical requirements apply (see https://tinyurl.com/23km2677).
• Other duties as assigned.

Qualifications

• High School Graduate or Equivalent (Required)
• 2+ years previous customer service experience (Required)
• Previous experience in call center, mail‑order, medical or healthcare related area (Preferred)
• Must comply with Florida Level 2 background screening (including fingerprinting) as required by state law

Skills

• Accuracy and attention to detail for long periods of time
• Excellent organization skills
• Ability to multitask efficiently with other assigned duties and remain calm when accepting calls
• Excellent customer service, interpersonal, and communication skills
• Ability to follow up
• Proficiency with telephone, Bluetooth headset, and multipurpose copier/fax
• Basic proficiency in MS Office: Word, Excel, Outlook

Benefits

• Medical, Dental, Vision Insurance
• Life Insurance
• Disability Insurance
• Paid Time Off from Day One
• 403‑B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well‑being Resources
• Mental Health Resources and Support
• Pet Benefits

Pay

Pay Range: $18.32 – $29.31 per hour

Schedule

Full‑time, Day shift; Monday – Friday, 11:45 am – 8:15 pm (Remote after 90 days of onsite training)