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Jobs · OTHR · New York

Pharmacy Support Center Representative

Wegmans Food Markets · Rochester, NY · 2 wk ago
OTHR$19–$20/hrPart-time

About the role

Location: Rochester, NY; Address: 1500 Brooks Ave. This position is based in Rochester, NY and requires up to 6 weeks of training at our corporate office during the availability hours listed below. Upon completion of training, this position is fully work from home. Wegmans is a mission‑driven, values‑based company recognized on the Fortune 100 Best Companies to Work For® list every year since 1998, where employees make a difference.

Responsibilities

  • Able to answer a high volume of incoming calls; assist customers by answering any questions
  • Communicate with internal customers (store pharmacies) regarding customer information/orders
  • Meet individual goals and team averages for number of calls per hour and talk time per call
  • Able to multi‑task and complete work efficiently and effectively
  • Comply with all policies, state and federal laws including HIPAA – Must have a secure and private workspace to answer calls per HIPAA guidelines

Requirements

  • Ability to work in a fast‑paced environment
  • Systems aptitude, data entry and multitasking skills

Preferred Qualifications

  • 1 or more years of pharmacy technician experience
  • Call center experience
  • Medical or insurance experience
  • Proficiency with EnterpriseRx

Benefits

  • Comprehensive benefits*
  • Paid time off (PTO) to help you balance your personal and work life
  • Higher premium pay rates for working overtime, on Sundays, or on a recognized holiday
  • Health care benefits that provide a high level of coverage at a low cost to you
  • Retirement plan with a 401(k) match
  • A generous scholarship program to help employees meet their educational goals
  • LiveWell Employee & Family program to support your emotional, work‑life and financial wellness

Certain eligibility requirements must be satisfied, and offerings may differ based upon area or the company and/or position.

Pay

$19 - $20 / hour

Schedule

Part‑time position with availability including morning, afternoon, evening, and weekends. Shift times vary between 8:30am‑9pm Monday‑Friday, 8:30am‑6pm Saturday, and 8:30am‑5pm Sunday. Requires up to 6 weeks of training at the corporate office during these hours; after training the role is fully work‑from‑home.

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