RX CARE ADVOCATE | RETAIL PHARMACY

Responsibilities

• Presents DRxD program to all eligible patients for assigned units/services.
• Obtains daily census from each assigned unit/service and reviews patient list for eligible status with nurse and CM/SS, as applicable.
• Pre-signs eligible patients to program by presenting service prior to discharge date.
• Maintains process for tracking patient status and follow-up.
• For patients accepting DRxD program, ensures patient enrollment, bedside delivery of medication, and successful completion of program requirements at discharge.
• Enrolls patient using mobile app or paper enrollment forms.
• Transmits information to pharmacy.
• Flags patients using facility specific patient flag process (i.e. magnet on door, chart sticker, etc.).
• Delivers prescriptions to patient, verifies identity, completes checkout scripting and completes discharge process, securing patient signatures.
• Completes daily DRxD process in thorough and timely manner.
• Begins each day completing Start of Day processes - obtains appropriate technology (i.e. tablet, smartphone, cash bag, credit card machine, etc.).
• Ends each day completing End of Day processes - completes and submits payment logs, reconciles cash bag, charges technology.

Requirements

• High school diploma or GED
• At least one (1) year of customer service experience