Presales Specialist

About the role

We are a rapidly growing global challenger technology company focused on stopping unnecessary technology changes. Our mission is to help enterprises extend, protect, and enhance their software assets. We provide an alternative to unwanted upgrades from original vendors, giving organizations the freedom to run their systems for as long as they choose.

Responsibilities

• Leverage deep knowledge of Origina’s service offerings and the software industry to understand client support needs, product strategies, and potential challenges.
• Develop and deliver detailed presentations showcasing the value and delivery of Origina support.
• Analyze IBM, HCL, and VMware support case histories to identify pain points and trends, and present actionable insights to prospects.
• Manage all technical pre-sales activities, coordinating with Origina’s subject matter experts as needed.
• Build and maintain trusted advisor relationships with client application and platform owners.
• Support the sales team by resolving complex technical and contractual queries.
• Support internal operations teams with product support questions/issues, product education, and mentoring on client IBM lifecycle challenges.
• Maintain all technical deal data within Origina’s CRM system.
• Capture and share customer success stories that demonstrate Origina’s value proposition.
• Manage the successful transition from sales opportunity to customer onboarding.
• Verify that products and licenses are vetted for support eligibility.
• Identify risks early and communicate with the contract management team to mitigate them.
• Continuously improve pre-sales efficiency and collaboration with sales and marketing teams.
• Capture and share market intelligence and IBM product updates that inform the sales process.
• Participate in the feedback loop to evolve Origina’s service offering and deliver world-class customer support.

Requirements

• Driven to ensure customers receive world-class service and take pride in the value Origina delivers.
• Communicate with confidence, think strategically, and thrive in a fast-paced environment.
• Balance technical expertise with commercial insight and be motivated by customer success.
• Strong cross-industry knowledge of IBM software products, IBM Passport Advantage program, and IBM Sales tactics and terms.
• 10+ years of experience in technical pre-sales, customer success, or IT consulting.
• Proven ability to collaborate with executive-level and cross-functional stakeholders.
• Excellent multitasking skills and the ability to meet tight deadlines.
• Exceptional communication, presentation, negotiation, and relationship-building skills.
• Customer-focused mindset with creative problem-solving abilities.
• Strategic thinker who can manage complex situations and resolve challenges effectively.
• Formal training in pre-sales, IT consulting, or sales (preferred).
• Alignment with Origina’s values: Trust, Fairness, Relationships, and Opportunity.

Qualifications

• Strong cross-industry knowledge of IBM software products, IBM Passport Advantage program, and IBM Sales tactics and terms.
• 10+ years of experience in technical pre-sales, customer success, or IT consulting.
• Proven ability to collaborate with executive-level and cross-functional stakeholders.
• Excellent multitasking skills and the ability to meet tight deadlines.
• Exceptional communication, presentation, negotiation, and relationship-building skills.
• Customer-focused mindset with creative problem-solving abilities.
• Strategic thinker who can manage complex situations and resolve challenges effectively.
• Formal training in pre-sales, IT consulting, or sales (preferred).
• Alignment with Origina’s values: Trust, Fairness, Relationships, and Opportunity.

Skills

• Technical pre-sales, customer success, or IT consulting experience.
• IBM software products, IBM Passport Advantage program, and IBM Sales tactics and terms.
• Collaboration with executive-level and cross-functional stakeholders.
• Effective communication, presentation, negotiation, and relationship-building skills.
• Problem-solving and strategic thinking abilities.
• Customer-focused mindset.
• Alignment with Origina’s values.

Benefits

• Competitive compensation that rewards achievement.
• A hybrid, flexible working model.
• High-level Health, Dental, and Vision insurance.
• STD and Life/AD&D cover.
• 22 days PTO each year with additional days earned based on tenure.
• 10 Federal/Regional holidays.
• Generous Maternity & Paternity leave.
• 4% 401k match.
• $200 annual wellness benefit.
• $1,000 professional development benefit.
• Flexibility of working remotely from anywhere for up to 4 weeks per year.
• A dedicated Volunteer Day to give back to the community and support meaningful causes.
• Employee Assistance Program.
• A fun and inclusive environment with regular events organized by Engagement and Inclusion Committees.

Pay

Details not specified.

Schedule

Details not specified.