Premium Suite Attendant | Part-Time | Louisville Bats (Louisville Slugger Field)

About the venue

Louisville Slugger Field is one of downtown Louisville’s most welcoming and dynamic entertainment venues, offering an exciting atmosphere for both fans and staff alike. For hospitality team members, Louisville Slugger Field provides the chance to work in a fast-paced, guest-focused setting where friendliness, teamwork, and attention to detail truly shine.

Responsibilities

• Read and understand suite orders provided by the manager.
• Provide exceptional hospitality to guests in suites, club spaces, and event areas throughout the ballpark.
• Assist with the setup of food service areas within specific suites and club areas based upon pre-order.
• Ensure all assigned suites are set prior to event based upon communication received of orders.
• Absolutely ensure that all assigned suites have all necessary serving ware.
• Absolutely assist with the breakdown of suite setups, including disposing of waste and returning equipment.
• Ensure that work is accurate and complete.
• Have full knowledge of food and beverage menu items and accompaniments.
• Maintain a close eye on food quality, temperature, and replenishment levels during events; restock items as needed.
• Responsible for supervising the service of beverages to guests, including alcoholic beverages.
• Check the guest’s ID to verify the minimum age requirement for the purchase of alcoholic beverages.
• Follow all food safety, sanitation, and alcohol service regulations.
• Communicate effectively with supervisors, runners, bartenders, and kitchen staff to ensure smooth service.
• Initiate and maintain friendly and professional contact with guests, ensuring that all needs are anticipated and met.
• Work closely with staff and deal often with patrons.
• Handle guest concerns or special requests courteously and escalate issues to management when needed.
• Multitask and work independently during slower times.
• Help provide a safe and clean work environment for both the front and back of the house.
• Display a customer-focused, positive, and professional attitude.

Qualifications

• 1-2 years’ experience working in a food & beverage or customer service role.
• Ability to communicate with employees, co-workers, volunteers, management staff, and guests in a clear, business-like, and respectful manner that focuses on generating a positive, enthusiastic, and cooperative work environment.
• Ability to work well in a team-oriented, fast-paced, event-driven environment.
• Possess a valid food handling certificate or alcohol service permit if required by state or federal regulations.
• Ability to handle cash accurately and responsibly.
• Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages) as they relate to POS cash/credit transactions, cash reconciliation, and product inventory.
• Knowledge of basic arithmetic (addition, subtraction, multiplication, and division).
• Must be able to lift, push, pull, or carry heavy objects often.
• Ability to work on a flexible schedule, including nights, weekends, and holidays.
• You must be punctual with consistent attendance.