Suite Attendant | Part-Time | Iowa Cubs (Principal Park)

Responsibilities

• Demonstrate ability to meet the company standard for excellent in the areas of guest service
• Assists the Premium Services Manager as required in preparation for the event, including stocking Suite and Bar products; following opening and closing procedures; and maintaining the cleanliness and organization of the Suite Pantry and Bars and other storage areas, along with other assigned tasks.
• Maintains current “tickets” for designated suites as orders are placed.
• Presents accurate final checks to the guest.
• Accurately report client orders and appropriately add tax & service charge.
• Responsible for serving meals to guests or replenishing food for buffet service.
• Checks all food & beverage delivered to clients for accuracy and quality.
• Read and comprehend complex documents, including Banquet Event Orders (BEOs), for the purpose of setting up guest events with proper linen, dishware, glassware, and executing service as stated on the contracted event menu & event timeline.
• Serve beverages, including alcoholic beverages, responsibly to guests.
• Accurately accounting for all alcohol served with a proper transaction.
• Ensure proper guest identification / age in accordance with local/state/federal regulations, ensuring no sale to minors.
• Communicates “last call” in designated suites.
• Reports and communicates cut-off needs as required.
• Serve alcoholic beverages following all proper procedures for serving alcoholic drinks, including state/federal regulations pertaining to the distribution of alcohol.
• Check guest’s ID in accordance with state/federal regulations to verify the minimum age requirement for the purchase of alcoholic beverages.
• Bartenders are expected to de-escalate intoxicated guest situations.
• If a guest becomes confrontational, belligerent, or uses extreme profanity, the bartender may contact management or security as necessary.
• Maintains positive and productive daily interactions with co-workers.
• Maintains the company uniform standards as well as maintaining a well-groomed appearance.
• Report any escalated safety, service, health, or guest intoxication concerns to management immediately.
• Carefully and respectfully listening and responding to customer requests and concerns.
• Communicating with management as required.
• Refilling salt, pepper, sugar, cream, condiments, and napkins, as needed.
• Bus suites throughout the event.
• Clean & polish equipment used for buffet set-up.
• Lock up refrigerators / liquor cabinets at end of shift.
• Replace tableware and linens as required during the event or for room turnover.
• Maintains a clean & organized workspace in accordance with standard operating procedures for sanitization, health & safety standards.
• Ability to bartend as needed.

Qualifications

• High school diploma or equivalent preferred.
• 1+ years’ experience as a server in the food service industry.
• Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages).
• Professional interpersonal communication skills with co-workers, guests, and managers.
• Ability to maintain strict confidentiality with regard to private company information, including event guests, event contracts, and suite owners.
• Detail-oriented, organized, and able to multi-task & prioritize in a fast-paced environment.
• Ability to be self-directed while working in a team-oriented environment.
• Ability to work a flexible schedule including days, nights, weekends and holidays based on the Iowa Cubs Baseball schedule (March-September).