Premium Services Supervisor

About the role

The Premium Services Supervisor at Fishers Event Center is responsible for overseeing all areas in preparing the venue for day-to-day operations. Key duties include ordering, receiving, and preparing food items, attending in-house event-related meetings, and coordinating with the kitchen and warehouse teams.

Responsibilities

• Ordering, receiving, and preparing food items
• Attending in-house event-related meetings and relaying immediate changes to other departments
• Overseeing and directing hourly culinary staff
• Maintaining effective communication with Suite owners, guests, and premium guests
• Ensuring all requisitions to the Warehouse and Kitchen are received in a timely manner, in accordance with Company policy
• Coordinating with Kitchen on the timing and production of functions
• Able to effectively troubleshoot point of sale equipment
• Oversees and assists suite attendants, catering staff, bartenders, or premium club staff
• Checks on suites and clubs throughout events to ensure a high level of guest service
• Maintains all Suite and premium club equipment cleanliness
• Inventory and quality controls
• Supervises kitchen personnel and stewarding staff
• Works varying shifts including days, nights, weekdays, and weekends

Requirements

• At least 1 year of supervisory experience in a similar venue or restaurant
• Valid Indiana Server Liquor License and certificate of completion of Indiana Excise training courses
• Advanced oral and written communication skills
• Strong customer service orientation and ability to work with other staff members in the facility
• Results-oriented individual with the ability to meet required budgetary goals
• Excellent organizational, planning, communication, and interpersonal skills
• Ability to undertake and complete multiple tasks
• Computer skills to include Excel programs
• Adheres to local Health Department codes
• Ability to be creative with food presentations and maintain a quality product

Qualifications

• Serve-safe certified

Skills and Abilities

• Advanced oral and written communication skills
• Strong orientation to customer service and ability to work with other staff members in the facility
• Results-oriented individual with the ability to meet required budgetary goals
• Excellent organizational, planning, communication, and inter-personal skills
• Ability to undertake and complete multiple tasks
• Computer skills to include Excel programs
• Adheres to local Health Department codes
• Ability to be creative with food presentations and maintain a quality product