Premium Seating Guest Services

About the Role

Huntington Bank Pavilion is seeking a VIP/Premium Seating Guest Services crew member to drive the premium hospitality experience. This role will engage with our seasonal clients that purchase VIP Cub Access, season tickets, box seats, or premium seating for our events. VIP crew members will be located throughout all of our VIP areas and will be required to assist with questions, issues, or complaints in these areas.

Responsibilities

• Giving proper recognition to Live Nation Executives and VIPs to instill appreciation for their patronage
• Anticipating guests' needs and providing superior service
• Presenting exemplary and professional appearance
• Exhibiting articulate vocabulary with the ability to adapt and socialize with audience
• Constant observation of lounge area, upholding the ambiance of the lounge or seating section
• Maintaining contact with Manager, Bar Staff, and Server regarding the arrival of all guests
• Providing assistance to all positions and communicating effectively with others to enhance guest experience
• Assisting guests regarding the timing of the supporting acts and headliner acts
• Serving as a resource of information for all Guests regarding their experience within both the lounges and music areas

Qualifications

• High School Diploma or equivalent
• Must have a flexible schedule
• Ability to diffuse possibly volatile situations with tact and diplomacy
• Skill in diplomacy, handling multiple tasks, verbal skills, organizational skills, and interpersonal skills
• Working knowledge of high-end restaurant operations, seating procedures, guest relations, problem solving

Pay

$17.05 USD hourly