Premium Recovery Analyst

Company Details

Nautilus Insurance Group specializes in providing commercial property and casualty insurance solutions to appointed wholesale surplus lines producers. Established for over 35 years, we offer flexible policy terms and premium rates on a non-admitted basis. Our focus is on small to medium Property and Casualty risks, distributed through partnerships with wholesale surplus lines producers. Our relationships are built on mutual success, speed to market, customer-centric focus, and an expanded appetite for risk.

Benefit Highlights

• Paid Parental Leave
• Medical, Dental, and Vision coverage
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
• 401(k) program, profit sharing, stock purchase plan, life insurance, and travel accident insurance
• One paid day off per year to volunteer at a local charity
• Tuition Assistance and Industry-Related Education and Exam programs
• Special cell phone service discounts with Verizon and AT&T
• Cost-free access to thousands of exclusive travel and entertainment discounts through the Plum Benefits program
• Flexible work arrangements
• On-site newly renovated fitness center with yoga and other classes available for a nominal fee

Responsibilities

The Premium Recovery Analyst is responsible for working directly with insureds to recover outstanding Premium Audit and Deductible balances in a customer service focused environment. Additional responsibilities include:

• Supporting the overall management of Nautilus Premium Audit billing inventory
• Ensuring all bills are received by agents and coordinating payment arrangements
• Tracking agent collection activities to ensure all deadlines are met
• Reviewing files for external collection
• Establishing and maintaining a professional relationship when contacting insureds and/or general agents for payment resolution
• Driving collection of delinquent premium audit and deductible balances while demonstrating a high level of judgment in collecting
• Effectively handling high volume of inbound and outbound insured and agent calls
• Partnering with insureds and agents to establish payment arrangements to rectify past due A/R balances
• Investigating and resolving complex billing issues with payments, cash application, reconciliations, and system-related issues through collaboration with cross-functional teams
• Preparing, assigning, and reconciling audit and deductible files turned over to an outside collection agency
• Performing full-cycle agency account billing, including reconciling & allocating cash receipts, processing agent payments, and answering AR inquiries
• Making and monitoring monthly reports to present to management
• Interacting with team-members to encourage and foster a positive work environment

Qualifications

• High School diploma or GED equivalent required
• 2 years insurance-related experience or training to include basic knowledge of insurance policy and premium transactions is a plus
• College degree in Business Administration, Finance or Accounting preferred
• Completion of general insurance courses or general accounting courses preferred
• Strong customer service background, working in a fast-paced professional environment
• Knowledge and basic proficiency of computer programs in a Windows environment, including Word, Excel, and E-mail
• Sound judgment and decision-making skills
• Ability to apply common sense understanding to carry out the instructions furnished in written, oral, or diagram form
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Ability to handle confidential information