Asset Recovery Analyst

About the role

Responsible for accurate and timely completion of required research, processing, financial adjustments, to support the Collections Department. Provides quality service to Credit Union staff and members by furnishing and processing necessary information, providing assistance, and/or answering questions. Maintains member accounts and documents in accordance with departmental expectations; ensures completeness and accuracy of all documents and processes.

Essential Duties And Responsibilities

• Adheres to the Credit Union's core values and Service Standards in conducting GreenState's mission and vision.
• Demonstrates a positive member service (internal and external) focus at all times.
• Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities.
• Maintains confidentiality of member information.
• Sustains a diverse and inclusive work environment.
• Aids in completion of OREO, FMV Write Down, and CIPL processes for the Collections Department.
• Maintains accurate documentation of accounts and files.
• Processes payments, reversals, reapplications for post charge off recoveries received from in-house recovery team as well as placement agencies and firms.
• Performs daily transactions specific to the Collections Department such as posting of exception payments, claim funds, sale proceeds, disbursing checks, deposits, transfers and withdraws on accounts serviced in the department.
• Researches and adjusts loans and accounts and related general ledgers, as necessary.
• Aids Senior Asset Recovery Analyst in reconciliation and adjustments of all department accounts and general ledgers.
• Posts income/expenses to related general ledgers.
• Completes vendor payments for the Collections Department.
• Responsible for accurate processing of bankruptcy checks received.
• Processes file maintenance as required to support department processes such as loan modifications and charge off processing.
• Aids Collections and Credit Union staff with file maintenance and transaction research for escalated disputes.
• Generates and mails applicable collections letters, including but not limited to, Deficiency Balance letter.
• Aids with department mail processing, when necessary.
• Affords assistance in new hire training and job shadowing when necessary.
• Affords assistance in the creation and updating of applicable process documentation.
• Assumes responsibility for related duties and special projects as required or assigned.
• Understands and adheres to company policies and procedures.
• Performs all other duties as assigned.

Job Requirements/Expectations

• High School Diploma or the equivalent (i.e., GED) required.
• Bachelor’s degree in business or related field and/or equivalent years' experience preferred.
• Minimum two to three years of financial institution and/or collections experience.
• Two years of experience in financial adjustments, payment application/reconciliation, general ledger management or accounting.
• Accuracy, attention to detail and strategic thinking required.
• Excellent analytical skills.
• Reports to work punctually, works all scheduled hours, and works overtime as necessitated by business demand.
• Job may require non-traditional workweek with extra hours including evening and/or weekend duties.
• Ability to work independently, prioritize assignments, organize work efficiently, and make decisions independent of input from immediate supervisor.
• Ability to operate related computer applications and office equipment.
• Must be bondable.

Reporting Relationship

Reports to the Manager Collections.

Equal Opportunity Employment Statement

GreenState Credit Union is an EEO/AA Employer. We strongly encourage all individuals to apply for openings with the credit union.