Premium Manager

About the role

The Premium Manager at Levy at the University of Oklahoma Athletics is responsible for overseeing the daily operations of in-house catering facilities, ensuring all services meet guest expectations, and maintaining high standards of hospitality.

Responsibilities

• Ensures all catering services exceed guest expectations
• Successfully presents Levy catering services to guests in a manner that exceeds guest expectations and profitability
• Communicates client's needs through timely and detailed written and verbal communications to ensure internal understanding/compliance and external guest's expectation of services
• Develops location-specific food and wine knowledge
• Initiates contact with clients to secure their food and beverage selections in advance of event date
• Holds team accountable to steps of service to deliver great guest service
• Ensures team members are consistently delivering heartfelt hospitality to every guest, every time
• Ensures show quality standards are maintained at all times
• Buils and maintains strong relationships with clients, guests, subcontractors, not-for-profits and Levy team members
• Regularly obtains feedback from clients and guests to improve operations
• Supports and communicates Company initiatives
• Responds and assists in any departmental guest service issues
• Executes all menus, promotions and programs as outlined by the Director of Premium in accordance with Levy standards
• Achieves daily sales and assigned cost goals
• Achieves assigned budget goals
• Employs good safety and sanitation practices
• Follows and enforces responsible alcohol service policies
• Executes required daily reporting in a timely manner
• Completes required department reports and complies information at month-end closing
• Ensures team members adhere to Levy Company guidelines as stated in the team member training manual and employee handbook
• Ensures the continual process of revenue development
• Promotes the sale of profitable Levy services
• Prepares account forecasts and analysis of group sales in accordance with Levy Core Signature Guidelines
• Ensures the complete billing for client services and receipt of payments in accordance with Levy standards
• Uses all performance management tools to provide guidance and feedback to team members
• Promotes a cooperative work climate, maximizing productivity and morale
• Conducts regularly scheduled meetings to ensure lines of communication are open between management and team members
• Interviews, hires, trains and develops team members according to Levy guidelines
• Displays a positive attitude towards team members

Requirements

• 2+ years of experience in a food and beverage position
• Bachelor’s degree in hospitality management is preferred
• High level of computer literacy
• Passion for hospitality, food, and retail
• Excellent interpersonal and stakeholder management skills