Premium Concessions Manager | Full-Time | Macon Centreplex

About the Role

The Premium Concessions Manager is responsible for managing the execution of premium concessions operations within the Macon Centreplex, overseeing all premium food and beverage concessions, and ensuring exceptional guest experiences while maximizing operational efficiency and profitability.

Responsibilities

• Oversee all premium concessions operations across the venue, including clubs, suites, lounges, bars, portable bars, and specialty concession locations.
• Manage day-to-day event operations, ensuring all premium locations are properly staffed, stocked, and prepared for service.
• Recruit, interview, train, coach, and develop supervisors and hourly team members to ensure a high-performing workforce.
• Create and implement training programs focused on guest service excellence, food safety, beverage standards, and operational procedures.
• Develop staffing plans and labor strategies to meet fluctuating business demands while controlling labor costs.
• Partner with culinary, warehouse, purchasing, and operations teams to ensure seamless event execution and product availability.
• Oversee inventory management, including ordering, receiving, transfers, monthly counts, and variance analysis.
• Monitor food and beverage costs, labor percentages, and operational expenses to achieve departmental financial goals.
• Ensure compliance with all local, state, and company regulations regarding food safety, sanitation, alcohol service, and workplace safety.
• Conduct regular inspections of all premium locations to ensure cleanliness, presentation, and operational readiness.
• Assist with menu planning, specialty events, VIP experiences, and premium hospitality initiatives.
• Investigate and resolve guest concerns promptly and professionally.
• Prepare operational reports, labor summaries, inventory reports, and other departmental metrics as requested.
• Participate in budgeting and forecasting for premium concessions operations.
• Collaborate with venue leadership to support special projects and strategic initiatives.

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred.
• 3-5 years in a leadership role within premium hospitality, concessions, clubs, suites, or luxury food and beverage operations positions preferred.
• Proficiency with Microsoft Office and point-of-sale/inventory management systems.
• Ability to work flexible hours, including evenings, weekends, and holidays based on event schedules.
• Excellent written and oral communication skills required.
• Proficiency in Microsoft Office, Photoshop, and web-related background.
• Possession of a ServSafe Food Handlers Certification or other State Food Safety Card preferred.

About the Venue

The Macon Centreplex is comprised of the Macon Coliseum, Macon City Auditorium, and Atrium Health Amphitheater. The Macon Coliseum is home to the tenant hockey team, the Macon Mayhem, and seats 9,000 patrons. The Macon City Auditorium, which first opened in 1925, hosts concerts, weddings, private galas, and comedy shows in its 2,500-seat space. The 10,000-capacity Atrium Health Amphitheater opened in Spring 2024 and hosts concerts, comedy shows, graduations, and community events.

Pay

This role offers a yearly salary range of $66,000 - $68,000.

Benefits

• Health, Dental, and Vision Insurance
• 401(k) Savings Plan
• 401(k) matching
• Paid Time Off (vacation days, sick days, and 11 holidays)

This position will remain open until October 16, 2026.