Ticket Seller | Part-Time | Macon Centreplex

About the Venue

The Macon Centreplex is comprised of the Macon Coliseum and Macon City Auditorium. The Macon Coliseum seats 9,000 patrons and is home to the Macon Mayhem tenant hockey team. Family shows, concerts, trade shows, and GHSA events are frequent. The Macon City Auditorium, first opened in 1925, has hosted iconic acts like Otis Redding, The Allman Brothers, and Little Richard. It offers concerts, weddings, private galas, and comedy shows. The 10,000-capacity Amphitheater opened in Spring 2024, hosting concerts, comedy shows, graduations, and community events.

Responsibilities

• Arrives for each scheduled shift on time, in uniform, and ready to work
• Attentively listens to guests' questions and requests
• Provides accurate information about events being held in the building, including dates, times, ticket prices, discounts, restrictions, seating options, and general facility information
• Accurately generates tickets from the computerized system and retains tickets until payment transaction is complete
• Handles payment transactions by cash or credit card in an accurate, efficient, and timely manner
• Ensures an acceptable credit card is provided, supported by a photo ID, and the guest signs the receipt, or with regard to cash purchases, any change is counted back to the guest
• Provides tickets to guests and requests they review the tickets to ensure the date and time of the event are as requested
• Ensures an accurate cash count at the beginning of the shift and that the cash drawer equals the amount taken in per the ticketing system, plus the starting bank at the end of the shift
• Listens to guest concerns and complaints in a calm and patient manner and resolves issues to the satisfaction of the guest or, if necessary, contacts Supervisor/Manager to assist the guest

Qualifications

• High school diploma/GED preferred
• Basic computer skills, ideally with a computerized ticketing system
• Previous cash handling and/or retail experience
• Ability to accurately and efficiently deal with large quantities of cash and process credit card transactions
• Excellent customer service and communication skills
• Ability to keep accurate and legible records
• Ability to work flexible hours including nights and weekends and some holidays

Benefits

Part-time benefits include a 401(k) savings plan and matching.