Pre-Sales Support Engineer

About the role

The Pre-Sales Support Engineer will serve as a key bridge between EAI R&D and external business engagements, helping translate EAI and robotics innovations from development into real-world applications through technical demonstrations, solution validation, deployment support, and business enablement activities.

Responsibilities

• Equipment Procurement & Sourcing: Identify, source, and procure necessary hardware, sensors, components, and tools required for building and upgrading advanced EAI and robotics demonstration setups, collaborating with internal procurement and vendor teams.
• System Deployment & Setup: Responsible for the end-to-end physical and technical deployment of new demonstration units, corporate showrooms, and exhibition booths, ensuring all infrastructure meets operational benchmarks.
• Demo Equipment Maintenance: Ensure all deployed EAI and robotics demonstration hardware, sensors, and physical setups are fully functional, calibrated, and maintained to the highest professional standards always.
• Software Deployment & Flashing: Manage the software lifecycle for demonstration units, including flashing latest software builds, upgrading firmware, and troubleshooting basic software/hardware integration issues prior to client visits.
• Demo Script Design & Execution: Design engaging, user-centric demonstration scenarios and scripts that clearly highlight the unique selling points and technical advantages of FF's EAI technologies, executing these live with high precision.
• Client Reception & Collaboration: Partner closely with Sales and Business Development teams to co-host client visits, government inspections, and VIP tours, delivering professional technical explanations and answering client inquiries.
• Feedback Loop: Collect and synthesize feedback, feature requests, and technical pain points raised by visitors, channeling these insights back to the Product Development and R&D teams to improve technology iterations.

Qualifications

• Experience: 3+ years of experience in pre-sales support, technical support, application engineering, hardware deployment, or product demonstration/validation, ideally within the robotics, AI, autonomous driving, or high-tech manufacturing industries.
• Education: Bachelor’s degree in Robotics, Electrical Engineering, Computer Science, Mechanical Engineering, or a related technical discipline.
• Technical Fluency: Hands-on experience with hardware-software integration; comfortable with Linux/Ubuntu environments, basic command-line operations, and software flashing/deployment tools.
• Presentation & Communication: Excellent presentation and public speaking skills, with the ability to translate complex technical concepts into easily digestible language for diverse audiences.
• User Orientation: Strong focus on delivering high-touch, premium, and user-first interaction experiences.
• Cross-functional Collaboration: Proven ability to work cross-functionally with sales, procurement, marketing, and core engineering teams.

Preferred Qualifications

• Knowledge or hands-on experience with ROS/ROS2, Python, or robotics data analysis tools.
• Experience managing, sourcing for, or setting up high-profile exhibition booths, corporate showrooms, or live tech demonstration areas.
• Bilingual proficiency in English and Mandarin to support international client and vendor relationships.

Benefits

• Healthcare + dental + vision benefits (Free for you/discounted for family)
• 401(k) options
• Casual dress code + relaxed work environment
• Culturally diverse, progressive atmosphere

Pay

Annual Salary Range: ($95,000 - $110,000 DOE), plus benefits and incentive plans

Schedule

Flexible schedule to accommodate client needs and team collaboration