Pre-Sales Solutions Architect - Field Services
About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce.
Position Summary
The Pre-Sales Solutions Architect – Field Services plays a critical role in supporting sales cycles by designing, validating, and positioning Field Services solutions that meet customer technical and business requirements. This role partners closely with Sales, Service Delivery, and Field Engineering teams to scope services, develop solution designs, and ensure successful transitions from presales to delivery. The architect is responsible for translating client needs into actionable, scalable, and cost-effective Field Services offerings.
Purpose
Responsible for client solution design. Each role plays a part in ensuring that the overall solution that is designed and sold to the client (including the different technical or service components) meet the client requirements and are deliverable. This position plays a key role in the pursuit of new business, understanding the client’s requirements to craft winning and deliverable solutions that are commercially acceptable to the customer. This position is also the key technical & service interface between bid pursuit, service transition and service delivery. The role holder is responsible for the design of all the technical & services aspects of the total client service solution. Works in close collaboration with sales, bid management and service delivery, internal and external partners, the role holder will orchestrate and enable deal wins, contributing to smooth service transition and successful handover to the service delivery teams.
Primary Responsibilities
- Lead presales scoping, technical discovery, and requirements validation for Field Services engagements
- Create and present solution architectures, service approach documents, diagrams, and value propositions tailored to client environments
- Develop Statements of Work (SOWs) including scope, assumptions, deliverables, timelines, and resource models aligned with Field Services processes and constraints
- Position Field Services offerings including IMAC, break/fix, smart hands, project deployments, infrastructure installs, and lifecycle services
- Maintain deep knowledge of Field Services capabilities including: IMAC (Install, Move, Add, Change), Retail & enterprise deployments, Network infrastructure services, Device provisioning and staging, On-site break/fix & smart-hands support, Field technician skill models and SLAs
- Conduct client workshops to uncover requirements, clarify constraints, and identify success criteria
- Present solutions to customers, addressing technical details, assumptions, risk mitigation, and differentiators
- Produce high-quality presales documentation including SOWs, cost models, diagrams, RFP responses, service descriptions, and solution checklists
- Ensure compliance with internal approval workflows
- Maintain accurate opportunity documentation and support transitions to Delivery
Candidate Education and Preferred Skills
- Minimum bachelor's degree in a relevant subject
- Minimum 5 years’ experience in Print or related IT sector role
- Pre-sales experience desirable
- Technical background and proven ability to learn new skills and technology efficiently to a high 'subject matter expert' skill level
- Proven good all-round IT knowledge and background inc. but not limited to Networking, Security, User Computing, Cloud and Virtualization, Creation and use of test environments
- Excellent MS Office Skills
- Proven troubleshooting skills and ability to think outside of the box when solutioning
- Proven and demonstrable - analytical and methodical approach
- Ability to work effectively alone or as part of a team
- Customer facing with excellent communication skills and proven ability to communicate at all business levels to C-level