Pre-Imaging Services Rep | Medical Records | Full-Time, Days

Location: Austin, TX – Hybrid

Employment Type: Full-time (30+ hrs/week)

About ARA Diagnostic Imaging & Radiology Partners, Inc.

Since 1954, Austin Radiological Association (ARA Diagnostic Imaging) has been a trusted leader in medical imaging across Central Texas, providing high-quality, patient-focused care through 18 state-of-the-art outpatient imaging centers and partnerships with 24 area hospitals throughout the Austin market. As a proud practice of Radiology Partners since 2019, ARA combines trusted local care with the strength of a national radiology organization, offering advanced diagnostic technology, access to hundreds of board-certified radiologists, enhanced AI capabilities, and a commitment to innovation, quality, and convenient community-based care. Together, RP and ARA Diagnostic Imaging are redefining how imaging supports patients, referring providers, and the clinicians who make care possible.

When you join ARA, you’ll be backed by Radiology Partners (RP)—a nationally recognized organization that prioritizes clinical excellence and a people-first culture. Radiology Partners has been Certified Great Place to Work™ for five consecutive years, reflecting the experiences of team members across our practices nationwide.

Why Join Us

• Competitive compensation and comprehensive total rewards
• True work-life balance in an outpatient setting—no on-call shifts or overnights
• Consistent RP standards with local leadership and support
• Opportunities for modality cross-training and professional growth
• A fun, team-first culture at ARA—collaborative, supportive, and grounded in safety and trust

Responsibilities

• Using the radiology information system (RIS/PACS), electronically file patient records and reports in chronological order.
• Retrieve and distribute patient medical records for medical staff review.
• Post test reports and other correspondence to medical records and document lab results when appropriate.
• Print patient information and forward to requesting party/referring physician after receiving appropriate consent to release medical records.
• Check reports and/or images in and out.
• Burn CDs and/or print images to paper/film, as requested.
• Import digital outside images into PACS when necessary.
• Review “orders list” on a daily basis to determine if reports are pending dictation by a radiologist. Request dictation by the radiologist, if necessary, to complete the order.
• Respond to “stat” requests by pulling medical records and requesting delivery to the appropriate physician(s).
• Maintain all files and records (stored either on film or electronically) in a confidential manner.
• Answer telephones in a pleasant manner and handle customer needs timely and appropriately.

Requirements

• High school diploma, or equivalent, and computer experience required.
• Excellent verbal communication skills, in person and via telephone, as well as excellent customer service and interpersonal skills.
• Pleasant, professional manner.
• Excellent organizational skills and attention to detail.
• Ability to use interpersonal skills to effectively interact with physicians, other facility staff, patients, and families when providing instructions or responding to questions or exchanging patient-related information.

Benefits

• Health and wellness coverage options
• 401(k) with employer offerings
• Paid time off and paid holidays
• Incentive and productivity programs (where eligible)
• Family planning and telehealth benefits

All benefits subject to eligibility requirements.

Pay

Final compensation is determined based on education, experience, certifications, and geographic factors.