Diagnostic Imaging Support Representative - full time, days
Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical, and business professionals across all disciplines.
Location: Lancaster General Hospital and Suburban Outpatient Pavilion in Lancaster, PA
Schedule
- Full time (40 hours per week)
- Days shift with hours between 7am–4:30pm
- Occasional weekends, holidays, and on-call
About the role
The Diagnostic Imaging Support Representative maintains, assembles, and dispenses radiologic records. This position is also responsible for providing support to Radiologists for Diagnostic Imaging workflows.
Responsibilities
- Coordinate daily logistics of the department including scheduling of patient flow and supply inventory.
- Work within and monitor multiple computer applications ensuring that patient care is proceeding in a timely and safe manner.
- Receive, direct, and expedite communication between providers, clinical areas, and customers.
- Identify barriers to patient care both proactively and retrospectively, resolving issues within the scope of Support Services.
- Direct downtime activities for the providers in conjunction with departmental and organizational leaders.
- Manage the distribution of images.
- Ensure needs of the Reading Rooms throughout the enterprise are met.
- Receive visitors to the Reading Room.
- Coordinate patient care with the providers.
- Deliver customer service to providers, patients, and throughout the organization.
- Prepare and facilitate conferences.
Requirements
- High School Diploma or GED
- Demonstrated proficiency in computers
- Two to three years’ related work experience
Preferred Qualifications
- Post-secondary education
- One (1) year experience or certification in healthcare
- One (1) year experience in customer service
- Knowledge of medical terminology
Benefits
We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region.