Practice Support Assistant II

Position Details

Location: 26 City Hall Mall, Medford, MA 02155
Department: Psychiatry & Behavioral Health
Schedule: Full time, 40 hours/week. Monday - Friday, 8am - 4:30pm. Position is eligible for a hybrid schedule after 6 months of training is completed.

Primary Responsibilities

• Serve as a role model and mentor for support staff; assist with onboarding and training
• Manage complex scheduling tasks, including appointment booking, template adjustments, and patient outreach
• Ensure accurate data collection and reporting, handle follow-up activities and referral tracking
• Deliver exceptional customer service, resolving escalated issues and supporting patient satisfaction
• Oversee waiting room operations, verify patient information, and assist with check-in/check-out processes
• Complete and process forms, prior authorizations, prescription renewals, and other documentation
• Collaborate with supervisors on coverage and workflow; lead huddles as needed
• Participate in quality improvement initiatives and special projects

What are the reasons to consider working for UnitedHealth Group?

• Competitive base pay
• A full and comprehensive benefit program
• Performance rewards
• A management team who demonstrates their commitment to your success

Required Qualifications

• High School Diploma/GED (or higher)
• 1+ years of administrative experience in a medical setting

Preferred Qualifications

• Associate's Degree in medical office administration program
• Proven solid technical proficiency in Microsoft Office, scheduling software and electronic medical records systems (Epic or equivalent)
• Proven solid problem solving and complex patient management skills

Pay

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).

Benefits

• Life
• Emotional
• Physical
• Financial