Practice Support Assistant

Primary Responsibilities

• Serve as a role model and mentor for support staff; assist with onboarding and training
• Manage complex scheduling tasks, including appointment booking and patient outreach
• Ensure accurate data collection and reporting, handle follow-up activities and referral tracking
• Deliver exceptional customer service, resolving escalated issues and supporting patient satisfaction
• Oversee waiting room operations, verify patient information, and assist with check-in/check-out processes
• Complete and process forms, prior authorizations, prescription renewals, and other documentation
• Collaborate with supervisors on coverage and workflow; lead huddles as needed
• Participate in quality improvement initiatives and special projects

Qualifications

• High School Diploma/GED
• 1+ years of customer service or healthcare experience
• Access to reliable transportation

Benefits

• Competitive base pay
• Full and comprehensive benefit program
• Performance rewards
• Management team committed to your success
• Benefits include:
• Paid time off
• Medical plan options
• Dental, Vision, Life & AD&D Insurance
• Short-term and Long-term disability coverage
• 401(k) Savings Plan
• Employee Stock Purchase Plan
• Education reimbursement
• Employee discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary benefits (pet insurance, legal insurance, LTC Insurance, etc.)

Pay

The hourly pay for this role will range from $16.15 to $28.80 per hour based on full-time employment.