Practice Support Assistant

Position Details

Location: 230 Worcester Street, Wellesley, MA 02481
Department: OB/GYN
Schedule: Full time, 40 hours/week. Monday through Friday, will work an 8-hr shift between the hours of 8AM - 5PM

Primary Responsibilities

• Serve as a role model and mentor for support staff; assist with onboarding and training
• Manage complex scheduling tasks, including appointment booking, template adjustments, and patient outreach
• Ensure accurate data collection and reporting, handle follow-up activities and referral tracking
• Deliver exceptional customer service, resolving escalated issues and supporting patient satisfaction
• Oversee waiting room operations, verify patient information, and assist with check-in/check-out processes
• Complete and process FMLA forms and other documentation
• Collaborate with supervisors on coverage and workflow; lead huddles as needed
• Participate in quality improvement initiatives and special projects
• May be asked to float to 3 other practices in the area when needed to provide coverage (approx. 10-minute drive from home site)

What are the reasons to consider working for UnitedHealth Group?

• Competitive base pay
• A full and comprehensive benefit program
• Performance rewards
• A management team who demonstrates their commitment to your success

Required Qualifications

• High School Diploma/GED
• 1+ years of administrative experience in a healthcare setting
• Access to reliable transportation

Preferred Qualifications

• Proven solid technical proficiency in Microsoft Office, scheduling software and electronic medical records systems (Epic or equivalent)
• Proven solid problem solving and complex patient management skills

Pay and Benefits

• Hourly pay for this role will range from $16.15 to $28.80 per hour based on full-time employment.
• We offer a comprehensive benefits package, including:
• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

Qualifications

• High School Diploma/GED
• 1+ years of administrative experience in a healthcare setting
• Access to reliable transportation