Practice Support Assistant

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities.

Explore opportunities at Atrius Health, part of the Optum family of businesses. We're an innovative health care leader and multi-specialty group practice, delivering an effective, connected system of care for adult and pediatric patients at 28 practice locations in eastern Massachusetts. Our entire team of providers works collaboratively with a value-based philosophy within our group practice as well as with hospitals, rehab and nursing facilities. Be part of our vision to transform care and improve lives by building trust, understanding and shared decision-making with every patient.

About the role

Positions in this function perform advanced Practice Support Assistant duties with a high level of autonomy and competency. Serves as a key member of the medical team, delivering excellent customer service and supporting strong patient-clinician relationships. In addition to core responsibilities, handles administrative tasks, which vary by department.

Responsibilities

• Serve as a role model and mentor for support staff; assist with onboarding and training
• Manage complex scheduling tasks, including appointment booking and patient outreach
• Ensure accurate data collection and reporting, handle follow-up activities and referral tracking
• Deliver exceptional customer service, resolving escalated issues and supporting patient satisfaction
• Oversee waiting room operations, verify patient information, and assist with check-in/check-out processes
• Complete and process forms, prior authorizations, prescription renewals, and other documentation
• Collaborate with supervisors on coverage and workflow; lead huddles as needed
• Participate in quality improvement initiatives and special projects

Requirements

• High School Diploma/GED
• 1+ years of customer service or healthcare experience
• Access to reliable transportation

Preferred Qualifications

• Associate's Degree in Medical Office Administration Program
• Proven solid technical proficiency in Microsoft Office, scheduling software and electronic medical records systems (Epic or equivalent)
• Proven solid problem solving and complex patient management skills

Benefits

• Paid Time Off (accrued from first pay period) plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Savings Account
• Dental, Vision, Life & AD&D Insurance along with Short-term and Long-Term Disability coverage
• 401(k) Savings Plan
• Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

Pay

The hourly pay for this role will range from $16.00 to $29.00 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, and certifications.

Schedule

• Monday - Friday, between the hours of 9am-5:30pm EST
• Some travel may be required to other sites for training, as needed

Location: 291 Independence Dr. Chestnut Hill, MA 02467