Practice Support Assistant
Primary Responsibilities
- Serve as a role model and mentor for support staff; assist with onboarding and training
- Manage complex scheduling tasks, including appointment booking and patient outreach
- Ensure accurate data collection and reporting, handle follow-up activities and referral tracking
- Deliver exceptional customer service, resolving escalated issues and supporting patient satisfaction
- Oversee waiting room operations, verify patient information, and assist with check-in/check-out processes
- Complete and process forms, prior authorizations, prescription renewals, and other documentation
- Collaborate with supervisors on coverage and workflow; lead huddles as needed
- Participate in quality improvement initiatives and special projects
What are the reasons to consider working for UnitedHealth Group?
- Competitive base pay
- A full and comprehensive benefit program
- Performance rewards
- A management team who demonstrates their commitment to your success
Required Qualifications
- A High School Diploma/GED
- 1+ years of customer service or healthcare experience
Preferred Qualifications
- An Associate's Degree in Medical Office Administration Program
- Proven solid technical proficiency in Microsoft Office, scheduling software and electronic medical records systems (Epic or equivalent)
- Proven solid problem solving and complex patient management skills
Pay and Benefits
- Hourly pay for this role will range from $18.00 to $32.00 per hour based on full-time employment
- Comprehensive benefits package including paid time off, medical, dental, vision, life & AD&D insurance, short-term and long-term disability coverage, 401(k) savings plan, employee stock purchase plan, education reimbursement, employee discounts, employee assistance program, employee referral bonus program, and voluntary benefits.
About the Role
Positions in this function perform advanced Practice Support Assistant duties with a high level of autonomy and competency. Serves as a key member of the medical team, delivering excellent customer service and supporting strong patient-clinician relationships. In addition to core responsibilities, handles administrative tasks, which vary by department.
Location and Department
Schedule: Monday - Friday, 8:30am - 5pm
Location: 111 Grossman Dr. Braintree, MA
Department: Internal Medicine
Company Information
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.
Equal Opportunity Employer
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.