Practice Support Assistant

Primary Responsibilities

• Schedule and manage patient appointments across MyHealth, phone, and in-person channels; confirm and reconcile data in the EMRGreet patients, monitor waiting areas, and verify check-ins while ensuring accurate patient information
• Coordinate check-out process, including scheduling follow-up appointments and processing referrals
• Handle administrative tasks such as completing forms, obtaining prior authorizations, and maintaining updated department documents
• Provide compassionate customer service by answering inquiries, making outreach calls, and resolving patient concerns promptly

Requirements

• High School Diploma/GED
• 1+ years of customer service experience

Qualifications

• Associate's Degree or completion of a medical office administration program (preferred)
• Experience with electronic medical records (EMR) or ability to quickly learn EMR systems
• Previous experience with prior authorizations

Benefits

• Competitive base pay
• A full and comprehensive benefit program
• Performance rewards
• A management team who demonstrates their commitment to your success
• Some of our offerings include:
• Paid time off
• Medical plan options
• Dental, Vision, Life & AD&D Insurance
• Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

Pay

The hourly pay for this role will range from $16.00 to $29.00 per hour based on full-time employment.

Schedule

This role is FT, 40 hours. Will be working Monday - Friday, 8:30am - 5pm or 9am - 5:30pm.

Location

Location: 330 BAKER AVE CONCORD, MA