Practice Support Assistant
About the Role
Join Atrius Health, part of the Optum family of businesses, as a Practice Support Assistant. This role provides administrative and patient support within a clinical department, focusing on scheduling, phone coverage, outreach calls, greeting patients, and monitoring the waiting area. You will manage the check-out process, including follow-up appointment scheduling, while delivering exceptional customer service to strengthen patient-clinician relationships. Coordinate communication between clinicians, patients, and external referrals to ensure smooth clinical operations.
Responsibilities
- Schedule and manage patient appointments across MyHealth, phone, and in-person channels; confirm and reconcile data in the EMR
- Greet patients, monitor waiting areas, and verify check-ins while ensuring accurate patient information
- Coordinate check-out process, including scheduling follow-up appointments and processing referrals
- Handle administrative tasks such as completing forms, obtaining prior authorizations, and maintaining updated department documents
- Provide compassionate customer service by answering inquiries, making outreach calls, and resolving patient concerns promptly
- Manage a high-volume site within a team environment
Requirements
- High School Diploma/GED
- 1+ years of customer service experience
Preferred Qualifications
- Associate's Degree or completion of a medical office administration program
- Experience with electronic medical records (EMR) or ability to quickly learn EMR systems
- Previous experience with prior authorizations
Benefits
- Paid Time Off (accrued from first pay period) plus 8 Paid Holidays
- Medical Plan options, Health Spending Account, or Health Savings Account
- Dental, Vision, Life & AD&D Insurance, Short-term and Long-Term Disability coverage
- 401(k) Savings Plan and Employee Stock Purchase Plan
- Education Reimbursement
- Employee Discounts
- Employee Assistance Program
- Employee Referral Bonus Program
- Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
Pay
The hourly pay for this role will range from $16.00 to $29.00 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, and certifications.
Schedule
This role is full-time, 40 hours per week. Schedule: Monday - Friday, 8:30am - 5pm or 9am - 5:30pm.
Location: 330 Baker Ave, Concord, MA