Practice Support Administrator (PSA) - North Shore

Greetings

Since 2001, SpaDerma has been Chicago's leading medical spa offering Cosmetic Injectables, Laser Hair Removal, and Advanced Skincare. Our team of skilled Aestheticians and Injectors provides effective treatments using the latest technology. We are proud to be an approachable and affordable brand where employee empowerment and patient satisfaction are central.

About the Role

We are currently expanding our support team at our North Shore office in Wilmette. This is an entry-level opportunity to work with an ever-growing company and gain exposure to the medical esthetics field. Ideal candidates are looking for a positive, fast-paced culture where attention to detail and customer service are key.

Responsibilities

• Greeting patients while providing customer service and phone etiquette training
• Utilizing booking software to accurately check out sales, schedule appointments, and track sales
• Maintaining a clean and sanitized spa area including laundry and minor cleaning duties
• Managing inventory and ordering; retail, professional backbar, and medical supplies
• Resolving customer concerns in a timely and effective manner
• Following up with patients regarding account balances, appointments, and treatment concerns via phone, email, and text
• Learning, retaining, and promoting treatment information to current and potential patients
• Attending events and promotional functions in the practice and offsite
• Following all company protocols and procedures with the highest regard for professionalism and confidentiality
• Managing weekly assigned administrative work to support the business as needed
• Attending team meetings, product and device training, sales coaching, and performance reviews
• Reviewing patient account and billing management; memberships, packages, and transactions
• Inputting e-commerce sales orders daily
• Compiling reports in regards to sales, inventory, patient retention, etc.
• Managing all applicable business software often used for charting, booking, and patient reviews
• Assisting with appointment scheduling, confirmations, bill pay, and patient consent forms
• Managing promotional items and in-spa displays
• Aiding in increasing sales through lead generation, warm calling, patient consultations, and overall effective patient follow-up

Qualifications

• Strong typing skills and proficiency in Google Suite
• Excellent organizational & multitasking skills
• Knowledge of medical spa services and products
• Professional and polished presentation
• Experience with customer service and sales
• Ability to collaborate with a team

Education and Experience

• 1+ years of customer service and sales
• 1+ years of healthcare or hospitality experience
• 1+ years of medspa experience a plus

What We Offer!

• Culture: Fun, creative, and fast-paced atmosphere; supportive colleagues who care
• Free neurotoxin treatments, discounts on procedures and products; open door policy
• Health and wellness benefits: Medical, dental, and vision insurance; free class pass membership; paid parental leave
• Paid holidays; generous request off policy
• Compensation: $22.00 an hour; discretionary monthly sales bonus and incentives