Practice Success Manager - Major Cities, US

About the role

At Glacial® Skin by R2 Technologies, Inc. we don't just lead the global CryoAesthetics® space, we invented it! Developed in collaboration with Massachusetts General Hospital and Blossom Innovations, our patented Cryomodulation™ technology powers advanced cold based treatments that reduce inflammation, brighten dark spots, and improve overall skin health. Since launching in 2021, we’ve been growing fast - backed by strong partnerships, proven science, and a team that’s passionate about making impact. We continue to push the boundaries of aesthetics with our dynamic, ever-evolving product pipeline. Learn more here: Glacial® Skin | Precision Cooling Cryotherapy for Your Face & More

The Practice Success Manager (PSM) provides industry-leading post-sales support and business coaching to Glacial Skin provider accounts and distributors. After onboarding, the PSM serves as the practice’s ongoing partner, helping to drive consistent utilization, refine workflows, and keeps Glacial Skin deeply integrated into the practice’s day-to-day operations. The PSM will also support distributors as needed to ensure consistent success across all markets.

Responsibilities

• Serve as the primary support contact for all providers ≥ Day 30.
• Deliver virtual education, refresher training, and ongoing consultative support.
• Monitor PAM trends and provide targeted coaching to strengthen utilization.
• Troubleshoot non-clinical issues, including logs, workflow gaps, and provider portal use.
• Evaluate website and social media activity, marketing effectiveness, brand guideline adherence, utilization trends, training portal engagement, ROI reviews and guide subscription renewal planning.
• Provide workflow optimization recommendations and guide pricing/menu refinements to support practice revenue growth.
• Support global distributor partners and international practices as needed to maintain consistency.
• Maintain consistent, value-driven engagement with assigned accounts, ensuring alignment with performance goals and keeping management informed on key activities.
• Ensure providers follow brand guidelines across social media, encourage posting, and promote new marketing assets and treatment protocols.
• Support virtual events as needed, with exceptions assigned to the ASM on a case-by-case basis.
• Send monthly provider communication and promotional updates via HubSpot, in collaboration with Marketing.
• Provide strategic marketing guidance and share relevant provider-facing assets and campaigns.
• Identify opportunities for second-system sales and coordinate warm handoffs to the local ASM.
• Maintain and strengthen retention of current Peak subscriptions each quarter.
• Identify and convert eligible Base customers into Peak subscribers through