Practice Patient Care Coordinator|Multi Specialty practices Laconia

Summary

This position covers our Multi Specialty Clinic in Laconia covering Urology, Neurology, Endocrinology, Coumadin Clinic. Answering patient calls, referals, fax ques and float coverage throughout the clinic.

Responsibilities

• Greets and arrives patients; secures signatures for all required documentation; and follows CHMG policies and procedures.
• Obtains and verifies insurance and demographic information.
• Makes collection attempts while providing education on resources available.
• Reconciles work lists and reports.
• Facilitates patient care between primary, specialty, and ancillary services.
• Welcome and coordinates intake of patient information for new and existing patients, and creates and maintains medical records.
• Processes and routes all incoming calls or requests and responds to departmental and practice inquiries.
• Schedules, confirms or reschedules patient appointments.
• Works Televox Reports daily.
• Promotes Patient Connect enrollment.
• Responsible for distribution of mail, faxes and electronic desktops.
• Supports form completion requests.
• Supports a culture of “yes” In support of a patient centered medical home.
• Works independently and within a team on special, nonrecurring and ongoing projects.
• Covers multiple aspects of projects, events, and other complex activities.

Requirements

• High School degree or General Educational Development equivalency required; must pass annual registration competency exam.
• Demonstrated customer service ability to interact with the public, staff and patients preferred.

Qualifications

• Proven customer service experience.
• Knowledge of medical office operations, including scheduling, registration, electronic medical records, patient flow, billing, coding, charge capture, referrals, authorizations, payer guidelines, compliance, credentials, privileges, regulatory agencies, and the DNV standards.
• Familiarity with medical terminology preferred.

Benefits

• Equal Employment Opportunity Employer.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pay

• Commensurate with experience.

Schedule

• Monday through Friday, no nights or weekends.