Practice Operations Manager

About the role

The Practice Operations Manager oversees the Patient Care Coordinator team, ensuring operational excellence, compliance, and alignment with NPOS standards. This role serves as a key partner to Surgeons and organizational leadership, fostering a high-performing, patient-centered environment.

Responsibilities

• Oversight of daily operations of the Patient Care Coordinator team
• Ensuring consistent adherence to NPOS standards and service excellence
• Leading onboarding, training, and ongoing professional development of all front office staff
• Ensuring delivery of exceptional customer service to patients, families, and referring providers
• Collaborating with Physicians and Clinical Management to align scheduling priorities with operational capacity and patient care goals
• Full-cycle recruitment, interviewing, and onboarding of Patient Care Coordinators
• Conducting structured 90-day and annual performance reviews with documented feedback and development goals
• Administering corrective and disciplinary action when necessary, with thorough documentation and consistent policy application
• Building and sustaining trusted referral partner relationships
• Managing front office electronic systems, vendor relationships, and routine maintenance coordination
• Overseeing cost-effective procurement of business supplies and equipment, ensuring budget alignment
• Maintaining accurate cosmetic injectable inventory across office locations
• Cooking and maintaining a safe, professional patient environment
• Preparing and delivering operational reports as directed by the Regional Manager
• Maintaining rigorous compliance with OSHA, DEA, HIPAA, and all NPOS policies and procedures
• Serving as the primary escalation point and daily resource for the front office team

Requirements

• Minimum 1–2 years of supervisory or management experience in a healthcare or medical office setting
• Comprehensive knowledge of front office operations, scheduling systems, and healthcare compliance standards
• Demonstrated success in staff training, coaching, and performance management
• Prioritized experience working in direct partnership with physicians and senior organizational leadership
• Exceptional organizational, communication, and leadership capabilities
• Pristine professional presence with an unwavering commitment to patient-centered service excellence

Preferred Qualifications

• Experience in oral surgery, dental specialty, or multi-location healthcare environments
• High proficiency in practice management software; DSN platform experience strongly preferred
• Experience managing referral partner relationships and community-level outreach
• Familiarity with inventory management, vendor coordination, and budget oversight
• Strong conflict resolution, disciplinary documentation, and employee relations skills

Professional Attributes

• Confident, composed leadership presence with the ability to earn trust across all levels of the organization
• High level of accountability, ownership, and operational discipline
• Genuine investment in the growth and success of each team member
• Solutions-oriented mindset with resilience under pressure
• Team-first approach with strong cross-functional collaboration skills
• Commitment to continuous improvement and service excellence
• Alignment with NPOS values: Do the Right Thing. Reach for Excellence. Achieve Through Teamwork.