Practice Operations Manager

About Us

Amae Health is a Series B, venture-backed Public Benefit Corporation delivering specialty outpatient care for people living with severe mental illness, including schizophrenia, schizoaffective disorder, bipolar I disorder, and treatment-resistant depression. We design and operate high-acuity, in-person clinics across the United States, integrating psychiatry, therapy, primary care, dietitians, and community health workers under one roof to provide coordinated, longitudinal care for a historically fragmented population.

Leading health systems such as NewYork-Presbyterian, Cedars-Sinai, Mass General Brigham, Novant Health, and CommonSpirit Health partner with Amae to bring this model to their communities. Our investors include health systems like Cedars-Sinai and CommonSpirit Health, which evaluated our model clinically before backing it.

Why We Are Different

• Integrated care, not a referral network: Psychiatrists, therapists, primary care providers, dietitians, and community health workers work side-by-side and share responsibility for the same patients.
• Practice at the top of your license: Manageable caseloads, meaningful clinical depth, and purpose-built tools designed for this population.
• Continuous learning: Through our partnership with Mass General Brigham, clinicians receive ongoing training, supervision, and mentorship in evidence-based SMI care.
• Advancing the field: Our clinicians contribute to new outcomes frameworks and research shaping the future of severe mental illness care.
• A model built for sustainability: Team-based care, thoughtful caseloads, and strong infrastructure make this work meaningful and sustainable over time.

About the Role

We are hiring a Practice Operations Manager to serve as the operational leader for our clinic opening soon in Boston, MA. As a dyad partner to our Clinic Director, you will lead service delivery and operational alignment across both locations, driving key KPIs and meeting or exceeding operational targets. This role requires working onsite between both clinics in close partnership with clinical leadership to provide leadership across people, systems, and processes—including training, coaching, mentoring, and developing teams—while modeling behaviors needed to deliver best-in-class service and care.

This is a truly cross-functional role where you will collaborate with clinic and centralized teams (HR, Talent, Finance, Growth, Central Operations, and Technology) to deliver exceptional care while growing a sustainable business. You navigate change effectively, embrace new technologies, and continuously improve operations. A player/coach at heart, you are equally comfortable delegating and rolling up your sleeves to work directly with members.

Responsibilities

Clinic Operations & Environment

• Provide direct oversight of day-to-day clinic operations, including collaboration with the Clinical Director on clinical team operations.
• Maintain a clean, organized, and welcoming clinic space, following all brand guidelines.
• Partner with vendors and business associates, including building management, medical supply providers, cleaning services, maintenance, and regulatory visits.
• Maintain systems and documents to ensure regulatory compliance with the Joint Commission and other regulatory bodies.
• Maintain and oversee all schedules and templates to ensure consistent member experience, thoughtful clinician schedules, and billing and regulatory compliance.

Team Management & Culture

• Foster a proactive, adaptable, and engaged team environment.
• Hire, train, coach, and develop employees, fostering a culture of nimble learning and continuous improvement as we expand and implement new technologies.
• Manage daily care team schedules, PTO, and timecard approval.
• Work collaboratively with medical and clinical leadership.

Patient Experience & Communication

• Facilitate a best-in-class, member-centered experience according to “The Amae Way.”
• Communicate with members and their families about patient financial responsibilities when appropriate, ensuring timely payment and accurate record-keeping.
• Collaborate closely with Growth teams to welcome potential members into care.

Cross-functional Collaboration & Performance

• Communicate regularly and proactively with colleagues across the clinic and organization to overcome obstacles and contribute to a collaborative culture.
• Monitor and drive Key Performance Indicators (KPIs) within practice operations and maintain accurate, up-to-date data sources.

Requirements

• Bachelor’s Degree preferred.
• 5+ years of experience in practice leadership, with a preference for experience within complex, multi-specialty ambulatory settings.
• Direct experience leading multidisciplinary, patient-facing teams, including coaching and training on service delivery, optimizing operations, and enhancing patient experience.
• Strong desire to surpass the status quo for patient experience.
• Comfort with change, navigating ambiguity, and evolving tech tools and systems.
• Demonstrated experience improving processes to enhance operational outcomes.
• Experience implementing structured process improvement methodologies (e.g., Lean) with positive outcomes and coaching others in the process.
• Experience working with SMI or equally complex patient populations desired.
• Experience working in rapidly growing practices desired.

What We're Building

• A national care model designed for the highest-acuity patients in behavioral health.
• Precision medicine for severe mental illness, using multimodal clinical, behavioral, and social data to personalize treatment.
• A clinical operating system integrating longitudinal data, real-time patient signals, and purpose-built tools into a single decision layer.
• New science and measurement frameworks to define real outcomes in SMI.
• A health-system partnership model proving coordinated SMI care can work at scale.

Pay

Base salary range for this role is $95,000–$115,000 per year, plus a performance-based bonus opportunity.

Benefits

• Comprehensive medical, dental, and vision coverage.
• Parental leave and programs built around well-being.

Values

• We center care in all we do: Empathy guides our clinical decisions, product development, and how we treat each other.
• We challenge convention: The existing system is the problem. We question it, test alternatives, and move with urgency when something works.
• We take the work seriously, not ourselves: High standards and humanity are not in tension. We hold a hard bar for quality while leaving room for humor and levity.
• Your job isn’t done until the job is done: We close gaps, follow through, and don’t hide behind titles or org charts.
• We win together and fail together: We own outcomes as a team, learn fast, and don’t do blame.
• We hustle with humility: Speed matters, as does integrity. We assume best intent and stay grounded in the mission.