Practice Operations Manager

About the role

The Practice Operations Manager serves as the operational leader for two new clinics opening in Orange and Irvine, CA. This role is a dyad partner to the Clinic Director, focusing on service delivery and operational alignment across both locations.

Responsibilities

• Provide direct oversight of day-to-day operations of the clinic, including oversight of the clinical team’s operations in collaboration with the Clinical Director
• Maintain a clean, organized, and welcoming clinic space, following all brand guidelines
• Partner with vendors and business associates including but not limited to building management, medical supply providers, cleaning services, maintenance, and regulatory visits
• Maintain systems and documents to ensure regulatory compliance with the Joint Commission and other regulatory bodies
• Maintain and oversee all schedules and templates to ensure consistent member experience, thoughtful and productive clinician schedules, and billing and regulatory compliance
• Foster a proactive, adaptable, and engaged team environment
• Hire, train, coach and develop employees, fostering a culture of nimble learning and continuous improvement as we expand, evolve, and implement new technologies
• Manage daily care team schedules, PTO and timecard approval
• Work collaboratively with medical and clinical leadership
• Facilitate a best-in-class member-centered experience, according to “The Amae Way”
• Communicate with members and their families about patient financial responsibilities when appropriate, and ensure timely payment and accurate record-keeping
• Collaborate closely with Growth teams to welcome potential members into care
• Communicate regularly and proactively with colleagues across the clinic and organization to overcome obstacles and contribute to a collaborative culture
• Monitor and drive Key Performance Indicators (KPIs) within the practice operations, and maintain accurate and up-to-date data sources

Requirements

• Bachelor’s Degree preferred
• 5+ years of experience in practice leadership, with a preference for experience within complex, multi-speciality ambulatory settings
• Direct experience leading multidisciplinary patient-facing teams, inclusive of coaching and training on service delivery, optimizing operations, and enhancing patient experience
• Strong desire to surpass the status quo for patient experience
• Comfort with change, navigating ambiguity, and ever-evolving tech tools and systems
• Demonstrated experience in improving processes to improve operational outcomes
• Experience implementing structured process improvement methodologies (Lean, etc.) with positive outcomes, and coaching others in the process
• Experience working with SMI or equally complex patient populations desired
• Experience working in rapidly growing practices desired

Qualifications

• Experience in a similar role preferred
• Ability to work independently and as part of a team
• Excellent communication and interpersonal skills
• Ability to manage multiple priorities and deadlines
• Strong organizational and project management skills
• Ability to work in a fast-paced, dynamic environment

Skills

• Strong leadership and management skills
• Excellent communication and interpersonal skills
• Ability to manage multiple priorities and deadlines
• Strong organizational and project management skills
• Ability to work in a fast-paced, dynamic environment

Benefits

Amae Health offers comprehensive medical, dental, and vision coverage, parental leave, and programs built around well-being.

Pay

Base salary range for this role is $95,000-$115,000 per year and will be adjusted to market cost.

Schedule

This is a full-time, in-person position requiring travel between both the Orange and Irvine clinic locations.