Practice Operations Manager

The Practice Operations Manager oversees administrative and business operations processes as well as the marketing of all FDHS care centers. This position plays a vital role in ensuring efficient workflows, regulatory compliance, team leadership, and seamless billing integration as well as ensuring best practices and advancing growth of the network.

Duties and Responsibilities

• Oversee daily administrative, clinical, and billing process and compliance for all FDHS practices.
• Effectively collaborate with healthcare providers to optimize patient care and workflow efficiency.
• Ensure compliance with FDHS policies, procedures, and all applicable regulations (HIPAA, OSHA, Medicare).
• Support patient services including scheduling, prior authorizations, patient flow coordination, and inquiries.
• Aid in special projects and initiatives aimed at growth planning and improving office operations and patient satisfaction.
• Ensure all physician practices consistently follow established front-end and back-end operational and revenue cycle protocols to ensure consistency and efficiency.
• Ensure that standardized workflows align with both clinical practice needs and billing accuracy requirements.
• Perform regular reviews, audits, and compliance checks to identify deviations from standard procedures and recommend corrective actions.
• Partner with practice leadership to enforce accountability and adherence to best practices.
• Build trust and foster effective communication between practice staff, leadership, and external RCM teams.
• Analyze RCM performance data to identify trends, inefficiencies, and improvement opportunities.
• Effectively communicate and train Office Administrators in new or updated policies, procedures, and changes in a professional manner that fosters understanding and buy-in.
• Demonstrate strong change management skills and the ability to maintain a calm and professional demeanor in times of transition.
• Ensure that Office Administrators understand not only the "how" but also the "why" behind changes to promote successful adoption and implementation.
• Oversee operations of global ancillary service lines, including but not limited to: elastography, infusion and capsule endoscopy.
• Oversee payer quality indicators (ie MIPS) identifying areas of focus to maximize incentives.

Qualifications

• High school diploma or equivalent required; college degree or relevant certifications and experience preferred.
• Minimum 5 years of supervisory experience in healthcare administration, physician practice operations, revenue cycle support, or medical office coordination.
• Proven experience in training staff and implementing new processes across multiple sites.
• Strong understanding of revenue cycle workflows (front-end and back-end).
• Excellent interpersonal, verbal, and written communication skills.
• Ability to remain composed and professional in high-pressure or changing environments.
• Proficiency in Microsoft Office Suite.
• Proficient in electronic medical record (EMR) systems; ability to navigate and train others in EMR functionality.
• Familiarity with electronic health records (EHR) and practice management systems.
• Experience managing external vendor relationships preferred.
• Background in change management or process improvement is a plus.
• Must be able to travel between care centers as needed.
• Physical Demands: The employee is frequently required to walk; sit; use hands for fine manipulation, handle or feel and reach with hands and arms using a keyboard and video display terminal. The employee is occasionally required to stand and stoop, kneel, crouch or crawl and climb stairs. The employee should be able to lift and move up to 25 lbs.