Practice Operations Manager

About Us

Amae Health is a Series B, venture-backed Public Benefit Corporation delivering specialty outpatient care for people living with severe mental illness, including schizophrenia, schizoaffective disorder, bipolar I disorder, and treatment-resistant depression. We design and operate high-acuity, in-person clinics across the United States, integrating psychiatry, therapy, primary care, dietitians, and community health workers under one roof to provide coordinated, longitudinal care for a historically fragmented population.

Leading health systems such as NewYork-Presbyterian, Cedars-Sinai, Mass General Brigham, Novant Health, and CommonSpirit Health partner with Amae to bring this model to their communities. Our investors include health systems like Cedars-Sinai and CommonSpirit Health, which evaluated and clinically backed our approach.

Why Join Amae

• Integrated care, not a referral network: Psychiatrists, therapists, primary care providers, dietitians, and community health workers collaborate side-by-side, sharing responsibility for the same patients.
• Practice at the top of your license: Manageable caseloads, meaningful clinical depth, and purpose-built tools designed for this population.
• Continuous learning: Clinicians receive ongoing training, supervision, and mentorship in evidence-based severe mental illness (SMI) care through our partnership with Mass General Brigham.
• Advancing the field: Contribute to new outcomes frameworks and research shaping the future of SMI care.
• A model built for sustainability: Team-based care, thoughtful caseloads, and strong infrastructure make this work meaningful and sustainable over time.

About the Role

We are hiring a Practice Operations Manager to serve as the operational leader for our Los Altos, CA clinic. As a dyad partner to our Clinic Director, you will lead service delivery and operational alignment, driving key KPIs and meeting or exceeding operational targets. This in-person role requires close collaboration with clinical leadership to provide leadership across people, systems, and processes—including training, coaching, mentoring, and developing teams—while modeling behaviors that deliver best-in-class service and care to our members.

This cross-functional role involves working with clinic and centralized teams (HR, Talent, Finance, Growth, Central Operations, and Technology) to facilitate programs and systems that enhance your team’s ability to deliver exceptional care while growing a healthy, sustainable business. You will navigate change in a growing organization, embrace new technologies, and improve how work is executed in your clinic. As a player/coach, you are equally comfortable delegating and rolling up your sleeves to work directly with members.

Responsibilities

Clinic Operations & Environment

• Provide direct oversight of day-to-day clinic operations, collaborating with the Clinical Director on clinical team operations.
• Maintain a clean, organized, and welcoming clinic space, adhering to brand guidelines.
• Partner with vendors and business associates, including building management, medical supply providers, cleaning services, maintenance, and regulatory visits.
• Maintain systems and documents to ensure regulatory compliance with the Joint Commission and other bodies.
• Oversee all schedules and templates to ensure consistent member experience, productive clinician schedules, and billing/regulatory compliance.

Team Management & Culture

• Foster a proactive, adaptable, and engaged team environment.
• Hire, train, coach, and develop employees, promoting a culture of nimble learning and continuous improvement as we expand and implement new technologies.
• Manage daily care team schedules, PTO, and timecard approval.
• Collaborate with medical and clinical leadership.

Patient Experience & Communication

• Facilitate a best-in-class, member-centered experience according to “The Amae Way.”
• Communicate with members and families about financial responsibilities, ensuring timely payment and accurate record-keeping.
• Collaborate with Growth teams to welcome potential members into care.

Cross-functional Collaboration & Performance

• Communicate proactively with colleagues across the clinic and organization to overcome obstacles and foster a collaborative culture.
• Monitor and drive Key Performance Indicators (KPIs) within practice operations, maintaining accurate and up-to-date data sources.

Requirements

• Bachelor’s Degree preferred.
• 5+ years of experience in practice leadership, with a preference for complex, multi-specialty ambulatory settings.
• Direct experience leading multidisciplinary, patient-facing teams, including coaching and training on service delivery, optimizing operations, and enhancing patient experience.
• Strong desire to surpass the status quo for patient experience.
• Comfort with change, ambiguity, and evolving tech tools and systems.
• Demonstrated experience improving processes to enhance operational outcomes.
• Experience implementing structured process improvement methodologies (e.g., Lean) with positive outcomes and coaching others in the process.
• Experience working with SMI or equally complex patient populations desired.
• Experience in rapidly growing practices desired.

This is a full-time, in-person role based in our Los Altos, CA clinic.

What We're Building

• A national care model designed for the highest-acuity patients in behavioral health.
• Precision medicine for severe mental illness, using multimodal clinical, behavioral, and social data to personalize treatment.
• A clinical operating system integrating longitudinal data, real-time patient signals, and purpose-built tools into a single decision layer.
• New science and measurement frameworks to define real outcomes in SMI.
• A health-system partnership model proving coordinated SMI care can work at scale.

Pay

Base salary range for this role is $95,000–$115,000 per year, plus a performance-based bonus opportunity.

Benefits

• Comprehensive medical, dental, and vision coverage.
• Parental leave and well-being programs.

Values

• We center care in all we do: Empathy guides our clinical decisions, product development, and how we treat each other.
• We challenge convention: The existing system is the problem. We question it, test alternatives, and move urgently when something works.
• We take the work seriously, not ourselves: High standards and humanity coexist. We uphold quality while leaving room for humor and levity.
• Your job isn’t done until the job is done: We close gaps, follow through, and don’t hide behind titles or org charts.
• We win together and fail together: We own outcomes as a team, learn fast, and avoid blame.
• We hustle with humility: Speed matters, but so does integrity. We assume best intent and stay grounded in the mission.