Practice Operations Lead

Job Summary

The Practice Operations Lead is responsible for overseeing a medical office, supervising staff, managing finances, communicating with stakeholders, and facilitating patient care.

Essential Duties

• Organizes daily office operations and procedures including planning, reviewing, and maintaining office schedules.
• Assumes fiscal responsibility for P&L, co-pay collection, batch reconciliation, petty cash, precertification processes, and overtime management.
• Communicates information to customers, physicians, and staff.
• Collaborates with Clinical Support staff to ensure quality patient care and services are provided, addressing patient complaints to resolution.
• Maximizes office productivity through proficient use of time and FTE utilization.
• Makes regular evaluations of work processes and outcomes.
• Solves employee and physician complaints; consults with regional managers as needed.
• Networks with referring and primary care physicians, insurance carriers, and nurse case managers, working closely with Marketing and the Business Office.
• Conducts staff meetings and attends Manager meetings and Director meetings as required.
• Assists transcription department with missing dictation.
• Participates in the interview process of new hires and termination of staff, trains, assesses, and recommends merit increases, promotions, and disciplinary actions.
• Maintains personnel records on all staff including vacation and sick leave, reviews and disciplinary documentation in conjunction with HR and Payroll departments.
• Oversees medical supply inventories and reorders stock following guidelines of the Accounting and Inventory Supply Manager.
• Ensures timely submission of accounting documentation (invoices, receipts, purchase orders).
• Manages payroll and monitors staffing hours and schedules.
• Contributes to short and long-term organizational planning as a member of the management team.
• Solves problems in administrative areas and ensures compliance with regulations and standards.
• Serves as a liaison between clinic and internal as well as external agencies.
• Manages and maintains office space, troubleshoots, and maintains office equipment.
• Exemplifies the Mission, Vision, and Values of the organization.

Qualifications

• High School diploma or GED required; Associate's or Bachelor's degree preferred.
• One to three years medical practice management experience or equivalent required.
• Medical practice operations knowledge required.
• Orthopaedic medical practice operations preferred.
• Computer skills including, but not limited to, MS Office required.