Operations Lead

About the role

Majestic Photobooth creates custom photobooth experiences for brands, venues, and events nationwide. Since 2006, we’ve helped make events and spaces unforgettable through creative photo technology and innovative design.

Responsibilities

• Transport, install, and configure photobooth equipment at event locations in accordance with event specifications and branding requirements.
• Install designed panels, overlays, and branded assets accurately and securely.
• Safely dismantle, pack, and prepare equipment for transport following event completion.
• Execute new long-term venue booth installations in alignment with Majestic operational standards.
• Perform on-site service visits including paper changes, hardware adjustments, and system resets.
• Respond to assigned support tickets in a timely and professional manner.
• Ensure booth uptime and functionality across all active venue placements.
• Troubleshoot real-time technical issues including Wi-Fi connectivity, hardware errors, and printer malfunctions.
• Escalate complex technical issues when necessary while maintaining clear documentation.
• Greet and guide guests through the photobooth experience with professionalism and enthusiasm.
• Provide assistance and encouragement to ensure a smooth and enjoyable experience.
• Maintain an attentive presence during activations to proactively address issues.
• Uphold high standards of hospitality and brand representation at all times.
• Conduct pre-event and pre-installation checks to ensure equipment is clean, functional, and event-ready.
• Verify required consumables including printer paper and ink are stocked appropriately.
• Maintain organized inventory of field equipment and supplies.
• Report equipment damage, wear, or recurring issues promptly.
• Uphold Majestic presentation standards for booth appearance and overall setup.
• Act as a company ambassador in all interactions with clients, venues, and guests.
• Maintain professional appearance and conduct aligned with company values.
• Submit post-event and post-installation reports detailing technical issues, supply usage, and operational observations.
• Identify recurring challenges and communicate improvement opportunities.
• Contribute feedback that improves future installs, events, and service workflows.
• Perform other duties and special projects as assigned in support of company growth and operational priorities.

Qualifications

• Experience with technical field service, AV, IT support, or electronics preferred
• Strong troubleshooting and problem-solving skills
• Comfortable working with computers, cameras, and printers

Requirements

• Valid driver’s license
• Ability to lift up to 50lbs
• Legally authorized to work in the U.S.