Practice Operations Assistant (Anesthesia)

About the Role

Performs administrative and clinic support duties within physician operations to ensure efficient daily office operations and to support the delivery of safe and quality patient care at one of the nation’s leading children’s hospitals. Every team member plays an essential part in our mission to make kids better today and healthier tomorrow.

Responsibilities

• Serves as primary contact and resource for patient appointment scheduling; may include collaboration with centralized contact center teams.
• Maintains provider and resource schedules through the use of Epic and system tools; may include oversight of schedule disruptions, development of inpatient service schedules, updating room scheduling tools, etc.
• Works to meet all department and CPG patient access goals and metrics.
• Coordinates with clinical teams to ensure all information and resources are available for patient care; may include scheduling interpreters for clinic visits, obtaining medical records, etc.
• Reviews and answers Epic InBasket messages, emails, and phone calls related to scheduling, patient access, and other administrative requests.
• Optimizes schedule utilization by monitoring and managing patient recall and wait lists, work queues, appointment referrals, etc.
• Addresses patient communication including faxes, mail, inbound and outbound phone calls, patient forms, etc.
• Performs general administrative duties to support department/office including creating correspondence, filing documents, photocopying, answering and routing calls, collecting credentialing documents, submitting expense requests, and meeting coordination.
• Orders and stocks supplies, performs record-keeping and/or cash reconciliation activities, acts as liaison to other departments and/or vendors, takes minutes at meetings, and performs quality management functions as necessary.
• Prepares minutes, agenda, and coordinates other meeting materials in a timely manner.
• May be responsible for basic payroll or timekeeping activities, human resources paperwork, and/or database record maintenance as necessary.
• May perform other department-specific duties and other assignments as appropriate.

Requirements

• High school diploma or equivalent.
• One year of experience in an administrative or office management role (physician office clinic setting preferred).

Preferred Qualifications

• Bachelor’s degree in Business, Healthcare, or related field.

Skills

• Demonstrated verbal and written communication, organizational, customer service, and interpersonal skills.
• Proficient in full suite of Microsoft Office and other Windows-based applications.

Schedule

• Work Shift: Day
• Work Days: Monday-Friday
• Shift Start Time: 7:30 AM
• Shift End Time: 4:00 PM

Primary Location: 2220 North Druid Hills Road