Practice Operations Assistant

About the role

Children’s is one of the nation’s leading children’s hospitals. Every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We’re committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always.

Responsibilities

• Serves as primary contact and resource for patient appointment scheduling; may include collaboration with centralized contact center teams.
• Maintains provider and resource schedules through the use of Epic and system tools; may include oversight of schedule disruptions, development of inpatient service schedules, updating room scheduling tools, etc.
• Coordinates with clinical teams to ensure all information and resources are available for patient care; may include scheduling interpreters for clinic visits, obtaining medical records, etc.
• Reviews and answers Epic InBasket messages, emails, and phone calls related to scheduling, patient access, and other administrative requests.
• Optimizes schedule utilization by monitoring and managing patient recall and wait lists, work queues, appointment referrals, etc.
• Adds value to the patient experience by addressing patient communication including faxes, mail, inbound and outbound phone calls, patient forms, etc.
• Performs general administrative duties to support department/office including creating correspondence, filing documents, photocopying, answering, and routing calls, collecting credentialing documents, submitting expense requests and meeting coordination.
• Orders and stocks supplies; performs record-keeping and/or cash reconciliation activities, acts as liaison to other departments and/or vendors, takes minutes at meetings, and performs quality management functions as necessary.
• Prepares minutes, agendas, and coordinates other meeting materials in a timely manner.
• May be responsible for basic payroll or timekeeping activities, human resources paperwork, and/or database record maintenance as necessary.
• May perform other department-specific duties and other assignments as appropriate.

Requirements

• One year of experience in administrative or office management role (physician office clinic setting preferred)
• Bachelor’s degree in Business, Healthcare, or related field

Qualifications

No professional certifications required

Skills

• Demonstrated verbal and written communication, organizational, customer service, and interpersonal skills
• Proficient in full suite of Microsoft Office and other Windows-based applications

Benefits

Details not specified

Pay

Details not specified

Schedule

Details not specified