Practice Assistant

About the role

We are seeking a compassionate and organized Administrative Assistant to provide front-desk and administrative support within a busy cancer center. This is a Contract position based out of Chelsea, MA. In this highly patient-facing role, you will serve as one of the first points of contact for patients, families, visitors, providers, and clinical staff. This is a great opportunity for someone who enjoys helping others, thrives in a fast-paced healthcare environment, and takes pride in providing a positive and professional patient experience.

Responsibilities

• Welcome patients and visitors and assist with check-in, registration, and appointment scheduling
• Answer and route incoming phone calls while providing helpful and professional customer service
• Verify and update patient demographic and financial information
• Collect and process co-payments according to established procedures
• Schedule, reschedule, and cancel appointments while working to accommodate patient and provider needs
• Obtain and enter referrals and assist with necessary follow-up appointments
• Monitor patient flow throughout the practice and proactively address scheduling or timing issues
• Serve as a liaison between patients, providers, clinical staff, and other departments
• Provide patients with relevant educational materials and assist with visit documentation and medical record preparation
• Support additional front-desk and administrative responsibilities as needed

Requirements

• 1+ year with previous experience using EPIC
• Experience answering and routing telephone calls
• Experience checking patients in for appointments
• Excellent customer service and interpersonal skills
• Strong verbal and written communication skills
• Strong organizational skills and attention to detail
• Ability to appropriately handle confidential patient information
• Ability to balance multiple responsibilities in a busy patient-care setting
• Professional, patient, and composed approach when assisting patients and families

Pay

The pay range for this position is $18.00 - $22.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan (Pre-tax and Roth post-tax contributions available)
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)