Practice Operations Assistant

About the role

Children’s Healthcare of Atlanta is a leading children’s hospital committed to putting people first and always putting children first. The role supports physician operations by performing administrative and clinic support duties to ensure efficient daily office operations and safe, quality patient care. Primary location: 1777-1797 Northeast Expressway.

Responsibilities

• Serves as primary contact and resource for patient appointment scheduling; may include collaboration with centralized contact center teams.
• Maintains provider and resource schedules through Epic and system tools; may include oversight of schedule disruptions, development of inpatient service schedules, updating room scheduling tools, etc.
• Works to meet all department and CPG patient access goals and metrics.
• Coordinates with clinical teams to ensure all information and resources are available for patient care; may include scheduling interpreters for clinic visits, obtaining medical records, etc.
• Reviews and answers Epic InBasket messages, emails, and phone calls related to scheduling, patient access, and other administrative requests.
• Optimizes schedule utilization by monitoring and managing patient recall and wait lists, work queues, appointment referrals, etc.
• Addresses patient communication including faxes, mail, inbound and outbound phone calls, patient forms, etc.
• Performs general administrative duties to support department/office including creating correspondence, filing documents, photocopying, answering and routing calls, collecting credentialing documents, submitting expense requests and meeting coordination.
• Orders and stocks supplies, performs record-keeping and/or cash reconciliation activities, acts as liaison to other departments and/or vendors, takes minutes at meetings, and performs quality management functions as necessary.
• Prepares minutes, agenda, and coordinates other meeting materials in a timely manner.
• May be responsible for basic payroll or timekeeping activities, human resources paperwork, and/or database record maintenance as necessary.
• May perform other department-specific duties and other assignments as appropriate.

Requirements

• One year of experience in an administrative or office management role (physician office clinic setting preferred).
• High school diploma or equivalent.
• Preferred: Bachelor’s degree in Business, Healthcare, or related field.
• Demonstrated verbal and written communication, organizational, customer service, and interpersonal skills.
• Proficient in full suite of Microsoft Office and other Windows‑based applications.

Schedule

• Work shift: Day.
• Work days: Monday‑Friday.
• Shift start time: 7:30 AM.
• Shift end time: 4:30 AM.