Practice Manager - Managed Services

Responsibilities

• Support the operationalization of processes, tools, and operating models to drive consistency, scalability, and alignment with firm standards.
• Cook up execution of operational initiatives and process improvements, ensuring timely delivery and alignment with business objectives.
• Identify operational gaps and opportunities to improve efficiency, enhance team effectiveness, and support best practice adoption.
• Serve as a point of coordination for operational escalations across the engagement lifecycle (e.g., engagement setup, contracting, resourcing, compliance, and financial processes).
• Support adherence to operational processes, internal controls, firm policies, engagement documentation requirements, and operational standards to promote operational integrity and mitigate risk.
• Aid in the implementation, adoption, and change enablement efforts related to new processes, technologies, reporting, and operational initiatives.
• Support implementation of strategic initiatives, operational changes, system implementations, and process transitions across the practice.
• Partner with practice leadership to translate strategic priorities into operational action plans and support execution of key business objectives.
• Cascade firm, service line, and practice communications to promote alignment, transparency, and engagement.
• Collaborate with ESO teams including Finance, Resource Management, Talent Management, Enterprise Technology, Legal, and Client Operations to improve operational effectiveness and system utilization.
• Support weekly, monthly, quarterly, and annual business meetings, operational reviews, and leadership planning activities.
• Develop presentation materials, reporting, and communications aligned to business strategy and operational priorities.
• Partner with Finance to interpret firmwide dashboards and reporting, helping identify financial trends, risks, and business implications.
• Review operational performance indicators including chargeable hours, utilization, overtime, engagement profitability, travel, and controllable expenses to support operational decision-making.
• Monitor project quality and engagement lifecycle compliance requirements, including Accounts Receivable (AR), Work in Process (WIP), engagement documentation, contracting, and related operational processes.
• Respond to operational and financial risks, trends, and outliers through follow-up coordination, analysis, and issue resolution support.
• Consolidate operational insights and reporting to support business health monitoring and leadership decision-making.
• Pick up the slack for Resource Management and leadership to support staffing alignment and operational readiness.
• Review business pipeline reporting and identify potential staffing constraints, resource gaps, or operational risks.
• Coordinate onboarding activities for new team members, including experienced hires, campus hires, and team members joining through acquisition activity.
• Support integration and stabilization efforts related to operational transitions and newly integrated teams.
• Maintain awareness of team member skills, experiences, and career goals to help support staffing alignment and business needs.
• Support execution of training, onboarding, and continuing professional education (CPE) initiatives.

Qualifications

• Bachelor’s degree in Accounting, Finance, Business Administration, Management, or a related field preferred or 9 years of relevant experience in lieu of 5 years of operations or practice management experience.
• Minimum of two (2) years of experience within a professional services or consulting environment preferred.
• Demonstrated analytical, organizational, problem solving, project management, and change management skills.
• Strong written and verbal communication skills with the ability to collaborate effectively across multiple teams and leadership levels.
• Ability to manage multiple priorities and operational initiatives in a fast-paced, deadline-driven environment.
• Demonstrated ability to drive accountability, operational execution, and continuous improvement initiatives.
• Strong interpersonal skills and ability to build collaborative relationships across the organization.
• Experience interpreting operational and financial reporting to support business decisions and operational planning.
• Self-starter with strong initiative, sound judgment, and the ability to work independently when needed.
• Demonstrated professionalism, integrity, and discretion in handling confidential and sensitive information.
• Strong technical proficiency with Microsoft Office Suite including Excel, PowerPoint, Word, and reporting platforms such as Power BI.
• Ability to work 45 or more hours per week as needed.
• Ability to travel; potentially up 15%.