Practice Manager - Ludlow, MA

About the role

The Opportunity As a Practice Manager at our Ludlow, MA urgent care clinic, you will play a pivotal role in the day-to-day operational efficiency of the clinic while contributing to its long-term strategic goals.

Responsibilities

• Operate and optimize daily clinic operations to ensure efficient and effective patient care.
• Efficiently manage and lead the scheduling operations for the clinic, ensuring optimal utilization of resources and staff to meet patient needs.
• Collaborate with healthcare providers and support staff to maintain a high standard of patient service.
• Enforce clinic policies and procedures to ensure compliance with regulatory standards.
• Place and manage orders for medical supplies, equipment, and other necessary materials in a timely and cost-effective manner.
• Coordinate with the finance department to track expenses related to supplies and ensure adherence to the budget.
• Manage staffing, scheduling, inventory, and operational workflows across two clinic locations.
• Maintain performance metrics at each site, identify gaps or inefficiencies, and implement solutions to ensure both clinics operate smoothly and consistently.
• Recruit, train, supervise, and engage clinic staff, fostering a positive and collaborative work environment.
• Conduct performance evaluations and provide ongoing feedback to enhance staff development.
• Foster teamwork and effective communication among all clinic team members.
• Collaborate with the Regional Leadership team (Director of Operations & Medical Director) to contribute to the development and execution of strategic initiatives.
• Analyze market trends and competitive landscape to identify growth opportunities.
• Implement strategies to enhance the clinic's market presence and community engagement.
• Monitor and maintain compliance with quality standards, regulatory requirements, and accreditation criteria.
• Implement quality improvement initiatives to enhance patient outcomes and satisfaction.
• Partner with your District Director along with corporate resources to ensure effective communication and goal alignment.

Requirements

• Exceptional people manager and team leader: 3 years of demonstrated success in leading, mentoring, and growing teams.
• Dual-site leadership experience preferred!
• Experience in similar roles: Demonstrated skills in medical practice management, human resources, and data analysis.
• Driven and self-motivated: Ability to work independently, possess a level of initiative and enthusiasm to help drive results.
• Effective communicator (written and verbal) and cross collaborator: Ability to establish and maintain positive relationships with team members and stakeholders across the organization.
• Knowledge of healthcare or adjacent industry: Familiarity with medical billing systems, basic medical coding, and basic medical terminology.
• Technically savvy: Experience with Microsoft Office, specifically SharePoint, Word, and Excel.
• Availability: Work in clinic Monday through Friday with a rotating on-call for weekends and flexibility to support the opening and closing of clinic regularly.

Qualifications

• Degree in health management, health administration, nursing, business administration, or related field.
• Experience with When to Work, Clockwise, ADP, and Envi.

Skills

• Strong background in healthcare administration, financial management, and team leadership.

Benefits

• Urgent care services at no cost to our team members and their families.
• Extensive benefit offerings including health, dental, and vision coverage, company paid short-term disability, and optional pet insurance.
• 401k match after one year of service.
• Access to our primary care (depending on location).
• Educational Alliance with Purdue University Global and reduced tuition rates for team members and their families.
• Employer rewards and access to discounts offered on services and products such as hotels, travel, entertainment, restaurants, and more.

Pay

Pay Range for this Position: $73,000 USD - $95,000 USD

Schedule

Work in clinic Monday through Friday with a rotating on-call for weekends and flexibility to support the opening and closing of clinic regularly.