Practice Manager II - Primary Care Alamance County

About the role

UNC Medical Group is seeking an experienced Practice Manager with strong leadership skills and a passion for supporting both our teammates and patients. The ideal candidate will share our commitment to creating a positive, collaborative environment while delivering exceptional patient care. This position will oversee the Primary Care practices in Graham and Mebane. Our teams are dedicated to providing outstanding patient care through positivity, compassion, and teamwork.

The Practice Manager II is responsible for the management of 2 physician practice locations and/or with (combined) 6–10 providers. This role manages all functions of the assigned physician practices operated by UNC Health Care, including organization and planning of the services provided. The Practice Manager II coordinates the smooth operation of day-to-day activities, provides leadership, makes decisions, sets goals, and ensures that quality, performance, and production standards are maintained. The role is responsible for implementation of comprehensive programs to ensure efficient and financially responsible delivery of quality health care in the physician office setting.

Responsibilities

• Ensures compliance with organizational policies and procedures.
• Responsible for hiring, training, developing, and evaluating employee performance.
• Provides supervision and direction for all practice staff.
• Plans, assigns, and directs workflow.
• Serves as a resource for decision making and problem solving, and as a liaison between physicians, management, and other departments.
• Participates in budgetary planning, implementation, and monitoring of all financial aspects of the physician office practice.
• Responsible for patient scheduling and throughput, physician and staff productivity, and maintenance of adequate staffing, equipment, and supplies.
• Ensures compliance with billing and accounting procedures, revenue cycle, and financial audit requirements.
• Identifies trends and develops a plan of action to address customer, employee, and physician satisfaction issues.
• Participates on teams to achieve desired results.
• Resolves facility management, equipment, and safety issues.
• Ensures compliance with established safety and regulatory guidelines, including HIPAA, OSHA, and infection prevention policies and procedures.
• Coordinates ongoing unit-based performance improvement activities.
• Demonstrates good customer service skills when interacting with patients, families, and visitors.
• Demonstrates leadership in communication and teamwork.

Requirements

Education Requirements:

• Bachelor's degree in Occupational Safety and Health, Industrial Hygiene, Safety Engineering, or a closely related field. Education may be substituted with relevant experience at a rate of two (2) years of experience for one (1) year of education (e.g., a bachelor’s degree may be met with 8 years of related experience, or a combination of both on a prorated basis).

Professional Experience Requirements:

• Bachelor’s degree in an appropriate discipline: Three years of experience in a healthcare setting, preferably in a physician office or outpatient setting, plus one year of supervisory experience in a healthcare setting.
• Associate’s degree: Seven years of experience in a healthcare setting, preferably in a physician office or outpatient setting, plus one year of supervisory experience in a healthcare setting.
• High school diploma or GED: Eleven years of experience in a healthcare setting, preferably in a physician office or outpatient setting, plus one year of supervisory experience in a healthcare setting.

Skills

• Language Skills: Ability to read and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, patients, employees, and the general public.
• Mathematical Skills: Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Computer Skills: Ability to utilize practice management and EHR systems, Word, Excel, PowerPoint, and Outlook.
• Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Job Details

Full-time position with standard hours of 40.00 per week. This is an onsite role located in Mebane, NC, and is exempt from overtime.

Pay

Salary range: $28.87 - $41.50 per hour (Hiring Range). Pay offers are determined by experience and internal equity.