Practice Manager II - Jefferson Primary & Specialty Care - Newtown, PA

About the role

The Practice Manager II directs, supervises and coordinates daily activities of a Physician Practice, often across multiple locations encompassing several specialties and generally 10 – 25 providers. The scope and activities such as research, CPC and resident involvement contribute to a medium to high level of complexity. This role commonly oversees Practice Manager I’s and/or Practice Supervisors at designated locations.

Responsibilities

• Supervise Physician Practice operations to ensure prompt and courteous treatment of patients and other aspects of the Practice.
• Assist in developing policies and procedures with upper management to maintain effective and efficient operation of the Practice.
• Manage personnel issues including new employee training, performance management and disciplinary actions; interview prospects and participate in hiring decisions for designated offices.
• Respond to the needs and requests of providers and escalate issues to Regional leaders or Administrators where appropriate.
• Perform annual written performance appraisals of support staff.
• Perform other duties as assigned.

Requirements

• High School diploma or GED required.
• Bachelor degree preferred.
• Typically requires 3–5 or more years of experience in a Physician Practice or Healthcare setting.
• Management/Supervisory experience preferred.

Knowledge, Skills, and Abilities

• Understanding of the necessity and value of teamwork; ability to work effectively as part of a team.
• Knowledge of and ability to use office electronic calendaring software and capabilities.
• Knowledge of the organization’s customer support policies, standards and procedures and ability to guide customers on all company interactions.
• Knowledge of and ability to adhere to existing customer support service agreements and the associated support levels and activities.
• Knowledge of and ability to use office support tools available on the desktop (e.g., word processing, email, presentation software and spreadsheets).
• Knowledge of and ability to use office electronic mail software and capabilities.