Practice Manager II - Jefferson Internal Medicine Associates - Center City

About the role

The Practice Manager II is responsible for directing, supervising, and coordinating daily activities of a Physician Practice. The role typically encompasses multiple locations, several specialties, and 10–25 providers, resulting in a medium to high level of complexity. Practice Manager IIs often supervise Practice Manager Is and/or Practice Supervisors at designated locations.

Responsibilities

• Interact with co-workers, visitors, and other staff consistent with organizational values.
• Supervise Physician Practice operations to ensure prompt and courteous patient treatment and other aspects of practice function.
• Assist in developing policies and procedures with upper management to maintain effective and efficient practice operations.
• Manage personnel issues including new employee training, performance management, and disciplinary actions.
• Interview new employee prospects and participate in hiring decisions for designated offices.
• Respond to provider needs and requests, escalating issues to regional leaders or administrators where appropriate.
• Perform annual written performance appraisals of support staff.
• Perform other duties as assigned.

Education & Experience

• High School diploma or GED required.
• Bachelor degree preferred.
• Typically requires 3–5 or more years of experience in a Physician Practice or healthcare setting.
• Management/supervisory experience preferred.

Knowledge, Skills, and Abilities

• Understanding of the necessity and value of teamwork; ability to work effectively as part of a team.
• Knowledge of and ability to use office electronic calendaring software and capabilities.
• Knowledge of organization customer support policies, standards, and procedures and ability to guide customers on all company interactions.
• Knowledge of and ability to adhere to existing customer support service agreements and associated support levels and activities.
• Knowledge of and ability to use office support tools available on the desktop (e.g., word processing, email, presentation software, spreadsheets).
• Knowledge of and ability to use office electronic mail software and capabilities.