Practice Manager II - Palmetto Greenville Urology

About the role

As a faith-based and patient-focused organization, Bon Secours exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Bon Secours seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive.

Responsibilities

• Anticipate, plan, organize and direct the operations of one or more physician practices supporting 6 or more providers and managing a minimum of 10 employee FTEs to ensure the highest quality care and services are provided to patients.
• Achieve the annual operational and financial goals of the practice.
• Provide oversight of the practice lead and employees to ensure efficient operations and workflows for patients, providers, and employees through the application of standardized processes and best practices.
• Set the standards of behavior, professionalism, and outstanding customer services in all relationships with internal and external customers.
• Manage day-to-day operations of the practice, including staff and provider schedules, performance management, and ensure timely communication with team members.
• Facilitate troubleshooting and follow up to ensure effective provider, staff, customer and peer relationships.
• Adhere to the established controls of quality, compliance and risk standards for the day-to-day operations of the physician practice(s), including management of supply chain activities, ordering of supplies, maintaining inventory, adhering to departmental budgets, and processing all invoices and bills for the office.
• Function as a key liaison for all new provider integration activities for the practice(s), assisting in the transition process for onboarding new physicians and APCPs.
• Manage all revenue cycle processes, including registration workflows, work queues, copays, daily cash drawer, bank deposits, and coding compliance. Review applicable practice data and identify variances.
• Analyze financial and billing reports to assist with decision-making and reporting. Participate in planning and budgeting preparation and analysis.
• Meet with Practice Administrator and medical group/market leadership as appropriate to review trends and develop/adjust strategic priorities.
• Coordinate support functions to ensure compliance with Joint Commission, where applicable, and other required regulatory agencies.
• Handle personnel functions, in collaboration with HR as appropriate, including check-ins and evaluations.

Requirements

• High school diploma (required)
• Bachelor’s degree (preferred)
• BLS Basic Life Support – American Heart Association (Preferred, required if performing clinical functions, within 90 days of hire)
• 4 years of recent experience in healthcare (required)
• 2 years of supervisory experience (required)

Benefits

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support